Customer Service Representative

Nia Hicks

Atlanta, GA 404-***-**** ********@*****.***

Professional Summary

Motivated and reliable support professional with experience in technical troubleshooting, healthcare member services, appointment coordination, and early childhood education. Skilled in tools like CORE, Epic, and Microsoft Office. CPR certified and fluent in ASL, with a commitment to clear communication, empathy, and compassionate care in both tech and childcare settings. Work Experience

Tech Support - VXI (Remote)

May 2025 - Present

- Deliver tech support for phone and computer issues

- Troubleshoot software, hardware, and connectivity issues

- Guide customers with step-by-step support

- Maintain detailed records in CRM systems

- Provide excellent service and meet performance goals Appointment Rep / New Member Welcome - VXI (Kaiser Permanente Contract, Remote) September 2024 - April 2025

- Scheduled medical appointments for Kaiser members

- Documented symptoms to support medical staff

- Coordinated with doctors offices and support teams

- Delivered benefit overviews and welcomed new members Childcare Provider - Bright Horizons

August 2023 - May 2024

- Provided daily care and educational activities for children aged 6 months to 5 years

- Maintained a safe and nurturing classroom environment

- Communicated with parents regarding child development and needs

- Implemented daily routines including meals, nap time, and structured play Daycare Assistant - The Harvest School

September 2020 - July 2023

- Supported lead teachers in caring for toddlers and preschool-aged children

- Helped coordinate indoor and outdoor play activities

- Assisted with meal prep, diaper changes, and classroom cleanup

- Ensured child safety while promoting creativity and emotional growth Education

Albany State University - Albany, GA

Completed coursework toward undergraduate degree, August 2022 - January 2024 High School Diploma - Graduated May 2022

Skills

- CORE, Epic, Microsoft Office, Excel - Appointment Scheduling & Benefits Overview

- CPR Certified - Technical Troubleshooting

- Fluent in American Sign Language (ASL) - Childcare & Early Education

- Customer Service & Communication

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