Personal Lines Underwriting
Resume:
Thumeka Ndikolo
Personal details
********@*****.***
Centurion,
linkedin.com/in/thumeka-ndikolo-
a53852131
Skills
Customer Service Orientation
Communication Skills
Attention to Detail
Analytical Thinking
Languages
English
Xhosa
Afrikaans
Profile
A customer-focused and analytical insurance professional with over 7 years of industry experience, including 6 years in client service and 1 year in personal lines underwriting. Well-versed in supporting brokers and clients with accurate information, efficient service, and tailored insurance solutions. Proven ability to assess and process underwriting applications, identify risk exposures, and make sound recommendations aligned with company policies and underwriting guidelines.
Brings a strong understanding of personal lines products, excellent communication skills, and a solid foundation in policy administration. Demonstrates commitment to service excellence, regulatory compliance, and continuous professional development. Currently pursuing a Short-Term Insurance qualification to further enhance technical knowledge and support career growth in underwriting.
Education
Class Of Business: Personal Lines and
Commercial Lines
Growth In Motion
NQF4 Short Term Insurance 150 FAIS Credits
(current)
INSETA
RE5
Moonstone Business School of Excellence
Matric
Thembalethu High
Employment
Jul 2024 - Present Underwriting Consultant ( Personal Lines) PSG Insure
Issued new policies, renewals, and endorsements,
ensuring accuracy and efficiency
Generated competitive new business quotes to
drive growth and attract customers
Negotiated favorable renewal terms and expertly
prepared comprehensive renewal documentation
Conducted thorough policy checks prior to
distribution, ensuring excellence in broker
communications
Managed telephone inquiries from brokers,
addressing queries and implementing amendments
for optimal service
Ensured meticulous electronic storage of all
documents to maintain organizational integrity
Coordinated Facultative Reinsurance arrangements
promptly as needed, enhancing risk management
solutions
Jan 2017 - Sep 2023 Service Consultant ( Personal Lines) Santam Insurance
Underwriting and handling general queries
Renewals of policies and sending them to brokers
on time. Refunds and debit order queries Extending correct premiums on cover to clients by capturing
correct information according to quality standards Provide detailed and accurate information so that
client can make informed decisions about present
and possible risk Ensure retentions of existing
policies One call resolution, making sure the client is satisfied and does not need to call again Handling above mandate queries Quote and do Amendments
on existing policies
Feb 2015 - Dec 2016 Customer Service Agent
MTN
Customer care concerning network related queries.
Attend and solve queries/complains within a certain given time on order to be efficient and fast Building a good relationship with customers by educating
them about the network products and self-service
options
Jan 2014 - Jun 2014 Sales Consultant
O'keffe & Swartz
Selling short term insurance (accident cover, funeral covers) Maintain good relationship with clients by following appointments and educate them about the
importance of a cover
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