Customer Service Saint Louis
Resume:
Janitria M. Phillips
Saint Louis, MO 63133
314-***-****(cell)
****************@*****.***
Objective:
To obtain a position with a prominent company where I can grow as well as utilize my customer service, data entry, clerical, and medical administrative skills.
Education:
Saint Louis College of Health Careers Nov. 2012 – July 2015
Medical Billing and Coding Saint Louis, MO
Saint Louis Community College at Forest Park Aug. 2006 – Mar. 2007
Funeral Service Education Saint Louis, MO
Skills:
10 Key by Touch (10000 ksph) CPT and ICD 9 Coding Appointment Scheduling Medical Terminology Business Bookkeeping Rx Prior Authorization MS Office Suite Collections Procedures Patient Relations Business Correspondence Physician Credentialing Medical Insurance Billing Typing 50 wpm Medical Records Medical Insurance Claims Customer Service Account Receivable/Payable Adding Machine V3 CRM
Work History:
FalconTek/MTM Feb 2024-Current
Customer Service Representative Saint Louis, MO (Remote)
Assisting members/participants with scheduling and canceling non-emergency medical transportation, in addition to explaining claim details for Gas Mileage Reimbursement.
Express Scripts/UBC May 2017-Feb 2024
Patient Service Coordinator Saint Louis, MO (Remote)
Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients. Process order rejections and follow-up activities
Above All Personnel/Missouri Insurance Exchange Dec. 2015-Feb. 2017
Document Processor/Order Fulfiller Saint Louis, MO
Processing application for Marketplace healthcare insurance (Obamacare) during open enrollment. Fulfilling request for online orders placed on the TurtleTee website.
Realtime Results, LLC July 2014 Dec. 2015
Customer Service Representative Saint Louis, MO
Keyed in orders for all Suddenlink services such as cable, internet, home phone, and home security. Heavy data entry, called to confirm services order along with package pricing with the customers.
Office Team/Nazareth Living Center Feb. 2013 Feb. 2014
Concierge/Receptionist Saint Louis, MO
Greeted visitors entering and exiting the facility, answered and routed calls as need. Light data entry, filing, and little maintenance.
Kforce/Centene Corporation Mar. 2012 – July 2012
Physician/Provider Data Management I Saint Louis, MO
Credentialed and re-credentialed physicians and nurse practitioners, updated and maintain provider database, completed primary source verification
Aerotek Professionals Jan 2010 – Feb. 2012
Patient Care Advocate/Charge Verifier Saint Louis, MO
Gave instant approvals, forwarded to the medical director for review, and answered inquiries about prescription medication. Data entry both 10 key and alpha- numeric, entered demographics for individuals owing overpaid unemployment compensation.
Unitedhealthcare June 2008 – May 2009
Customer Care Professional Maryland Heights, MO
Explained benefits, broke down claims, updated coordination of benefits
Maxim Healthcare/United Health Group Sept. 2007 – Mar. 2008
Customer Care Associate Maryland Heights, MO
Enrolled members in a Medicare Part D plan explained how plan works, informed monthly premiums, sent fulfillment materials
Todays Office Staffing April 2001 Sept. 2006
Lister/Teamleader Saint Louis, MO
Keying in quarterly tax payments for US Bank for individuals that owe the IRS. Also, assisting with opening, sorting, and processing mail to meet an April 15th deadline and April 28 late filing deadline.
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