Technical Support Artificial Intelligence
Resume:
Syed Hasan Askari
*** ******* **. *** *** MD. ***14
443-***-**** *****.***@*****.***
Professional Profile
● Association for Talent Development (ATD-USA) Master Trainer & Certified Coach.
● Visionary professional who achieves unprecedented results through innovation, initiative and resourcefulness, with over 18 years of experience with National and International Companies including ABN Amro, Royal Bank of Scotland, MCB Bank, and Adamjee Life.
● Proven track record of developing departments in different organizations.
● Thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder who enrolls others to support positive change.
● Highly knowledgeable and skilled learning & development specialist has excellent interpersonal skills and strong abilities in designing conducting & implementing training and educational programs.
● High-performing operations-management executive with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results in life insurance/takaful and service operations, including TAT monitoring, system development, and Revenue commission.
● Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.
● On training & development part, trained more than twenty thousand participants in Pakistan on different topics. Hasan believes in conducting impact oriented trainings with quality, passion and energy that helps the people to build their competencies. Area of Expertise
● Training & Development
● Sales
● Strategic Planning and Leadership
● Organizational Design and Development
● Productivity and Efficiency Improvement
● Project Planning/Execution
● Customer Satisfaction
● Process Redesign
● Change Management
● Performance Management
● Team Management
● Negotiation, Persuasion, and Communication
● Leadership Development
● Problem Solving, Decision Making & Planning
Professional Experience
Technical Specialist – Apple – Maryland, USA – Oct -2024 to Present
● I am responsible for providing comprehensive technical support and troubleshooting for customers experiencing issues with their Apple products, including iPhones, iPads, and AirPods. This involves diagnosing hardware and software problems, determining appropriate solutions, and addressing issues with damaged devices. My core focus is to deliver excellent technical support and ensure high levels of customer satisfaction by diligently following Apple's established steps of service. Head of Bancassurance - Askari Life Assurance Co. Ltd. May 2018 – Nov 2020
● Responsible for Bancassurance & Channel Management Department of newly launched Life insurance company owned by Army Welfare Trust Group.
● Presently involves working closely with CEO & COO for developing organizational structure and way forward plan & strategy.
● Develop & execute an overall bancassurance business plan covering all insurance activities across all channels based on business targets in alignment with banks and organization’s strategy
● Deployment and Productivity of BSPs, TLs and Cluster Managers
● Coordination and working relationship with Bancassurance & Branch Banking teams, and other key bank contacts
● Analyses of the sales forces performance, markets trends and competitors’ activities and propose initiatives for business development;
● Develops opportunities to obtain a higher market share of insurance products within banks;
● Recruitment of talent from the market, especially in the financial services.
● Product development and Sales structure planning
● Responsible for
● Responsible for implementing training programs and helping employees develop their careers.
● Responsible to develop service level standard for existing clients and also working on the new system development as per the market requirement.
Head of Training & Development - Adamjee Life Assurance Co. Ltd, Sep 2012 – May 2018
● Strategic business partner on training issues: Regularly meets with managers and leaders of departments to understand the business outcomes essential for their success. Designs and develops training programs that equip staff with the required skills to achieve the organization’s quality, financial and customer service goals. Continually plans, assesses and evaluates training and organizational development services against the organization’s business plan and the needs of the above named customers.
● Manages the performance of the Training Department. Develops and manages the department budget. Manages the recruitment and training of departmental staff and manages their performance through the performance management system. Plans and organizes the work of the department, and assigns resources as needed. Provides coordinated training and organization development support
● Training Consultant: Designs, develops, implements, and evaluates training for all levels of staff to support their competency in areas that are critical to the organization. Seeks to improve the T & D methods and delivery processes, and monitors training quality. Establishes training standards and provides quality assurance for training activities conducted by other departments in the organization.
● Develops other staff development activities: Designs, develops, implements, and evaluates other staff development activities to include, but not limited to, career development, strategic planning and department training
● Model the organization’s values and play a role in raising the profile of these values and associated behaviors across the organization.
● Ensure Adamjee Life meets all its legal and contractual requirements with regard to its training functions & also ensures all courses are reviewed for relevancy of content and training delivery is of a high standard.
● Appropriate behavioral & leadership developmental interventions to build diverse & inclusive Talent pipeline. Talent management
& succession planning to cater to current & future organization needs.
● Develop, design & Conduct training and team building workshop for channel partners Products, Systems, Operational Processes, Underwriting Guidelines and relevant key areas to improve sales & support.
● Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
● Training Need Analysis of Adamjee Life’s employees and excecution of training calendar.
● To ensure the overall learning and development approach is in line with the broader business strategy.
● Analyze skill gaps and performance improvement opportunities – branch, team, and individual level.
● Provide constructive feedback to participants and consult with department managers and team leaders to ensure that coaching and development provided is reinforced through ongoing performance management.
● Developing a blended approach which integrates different learning modes, such as coaching, classroom instruction, online learning and action learning. Implementing blended learning strategies and training sessions at a managerial level. Accomplishments:
● Created the organization’s first corporate training department & training academy.
● Developed first-of-a-kind career programs for financial advisors of agency distribution, line managers, relationship managers, & bancassurance staff.
● Developed on-line training programs.
● Received excellent ratings on performance evaluations from organization for last three consecutive years
● Promoted from Manager to Senior Manager in 2016.
● Developed SOPs for Bancassurance Ops, Individual Life Ops & Training department in Adamjee Life.
● Automation the processes of Operations related to revenue reporting, daily business & weekly business reporting.
● Core team member in the development of individual life end to end system, UAT and configuration with successful implementation and launched internally and externally.
● Developed the structure of online dashboard for internal and external stake holders and successfully launched.
● Successful launch and trainings of Adamjee Life's Agency distributions country wide.
● Successful launch and trainings of Faysal Bank and Waseela Bank Country wide.
● Successful launch and trainings of Adamjee Family Takaful internally and externally
● Developed and trained MCB, FBL, Waseela Bank & Agency distribution staff country wide.
● Sales Operations Excellence Award for best team management. Manager – Training & Development – GBA (Global Bancassurance) Services, Jan 2011 – Sep 2012
● Heading Training & Development department of GBA
● Training employees in Life Insurance & general insurance Products, Sales, Marketing, Soft skills, Hard Skills & Bancassurance.
● Conduct training need analysis and liaise with state life and partner’s bank to understand the training and development requirements
● Design, communicate, implement and conduct regular training sessions on product, basic and advanced sales skills, ILAS system and ensure that they are aligned to the organization’s vision and strategy and establish an effective training feedback mechanism.
● Supervise and validate the quality of content of all training programs to ensure alignment with business requirements and desired development plans as to ensure awareness of quality Policy and best practices objectives.
● Conducting Road shows & Workshop related to sales & insurance products.
● Liaison and coordinate with partner’s bank for training all over the country. Accomplishments:
● Developed SOPs for Bancassurance Ops & Training department of GBA.
● Developed training module to trained Bank staff of State Life products, Sales & POS system.
● Successful launched and training of State Life’s product in UBL country wide. Training Manager – MCB Bank Ltd., Mar 2009 - Jan 2011
● Looked after Training & Development department of MCB Bancassurance division country wide
● Training employees in Life Insurance & general insurance Products, Sales, Marketing & Bancassurance
● Plan the annual training calendar and budget for the Bancassurance division in consultation with bancassurance head and monitor and manage this on an ongoing basis to follow-up on changes
● Design, communicate, implement and conduct regular training sessions on product, basic and advanced sales skills for the Bancassurance division and ensure that they are aligned to the organization’s vision and strategy and establish an effective training feedback mechanism.
● Develop and maintain strong awareness of local / regional markets and marketing concepts and share relevant updates with the team and create a culture of continuous skill enhancement and learning and development
● Conducting Road shows & Workshop related to sales & insurance products.
● Liaison and coordinate with MCB’s Insurance partners for training of MCB branches all over the country. Accomplishments:
● Developed ATM withdrawal product and other various products with P&D team in MCB.
● Successful Launched of EFU Life, Jubilee Life, Pak Qatar Family Takaful & Adamjee Life products country wide in MCB Bank.
● Trained and certified more than 300 Banca staff in MCB bank on product and various topics.
● Certified Performance Management Trainer of MCB HR and Conducting Performance management training for All MCB staff.
● Created a training department in MCB Bancassurance Division.
● Spot Award in MCB Bank LTD.
● Malaysia Convention Qualifier and received Award from MCB Bank’s President. Hiring & Training Manager – The Royal Bank of Scotland, May 2008 - Mar 2009
● Responsible for Hiring Quality Resources to ensure minimum staff requirement of the department.
● Training employees in Sales, Marketing and Credit Card Operations, insurance & different product offered by BDU.
● Training employees in Internal Policies & Compliance.
● Guide officers on effective communication skills, sales process and phone ethics.
● Random quality checks on transactions, and quality of pitch delivery & commitment from officers.
● Planning & Developing new Creative strategies with team to build and maintain customer relationships;
● To expand the customer base through successful selling techniques training to employees;
● Managing daily feedback to agents and supervisor Accomplishments:
● Designed and implemented first cold calling script in RBS in order to streamline the operation of BDU sales in RBS.
● Hired more than 100 quality resources and trained them. Education
● The University of Texas at Austin, Austin, Texas, USA - Post Graduate Certificate - Artificial Intelligence & Machine Learning, Jun - 2025
● Institute of Business Management, Karachi, Pakistan – Master in Business Administration, 2015.
● Iqra University, Karachi, Pakistan – Bachelors in Computer Science, 2004.
● Gulshan College for Men, Karachi, Pakistan – H.S.C (Intermediate) in General Science, 2000
● Gulshan Cambridge School, Karachi, Pakistan – S.S.C (Metric) in General Science, 1997 Workshops, Trainings & Certifications
● ATD (Association for Talent Development – USA)
Master Trainer
● ATD (Association for Talent Development – USA)
Certified Coach
● Certified on Creating Winning Strategy by Jack
Welch Management Institute.
● Life insurance certification of ALICO, NJI Life, EFU Life & Adamjee Life.
● Takaful Certification from FWU.
● Takaful Certification from Guidance Institute (Mufti Hassam and team)
● Sales Leadership Excellence course from
Management Excellence and MCB Bank
● Relationship Excellence course from Management
Excellence and MCB Bank
● Certified Performance Management trainer.
● The Sales Success Seminar By Octara
● Way of the Warrior by Kamran Rizvi
● Creating Learning Organization by Sohail Zindani
● Certified Creative Trainer by ISTD.
Personal Information
● Date of birth: 10th Feb 1981
● Father’s Name: Syed Askari Yahya Aamir
● Marital Status: Married
● Employment Status: Authorized to Work In USA
● Languages: Fluent in English and Urdu
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