Customer Service Warehouse Associate
Resume:
Guadalupe Hinojosa
Spring, TX *****
*************@*****.***
Work Experience
Warehouse Associate
Amazon-Spring, TX
July 2023 to Present
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Performed regular quality checks on products to ensure they met specifications
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
Retail Team Member
Target-Spring, TX
September 2020 to June 2023
• Provided exceptional customer service by greeting and assisting customers with their shopping needs
• Maintained a clean and organized sales floor, ensuring products were properly displayed and stocked
• Assisted in receiving and unpacking merchandise shipments, verifying accuracy of inventory
• Collaborated with team members to achieve daily sales goals through effective communication and teamwork
• Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction
• Maintained knowledge of current promotions, discounts, or special offers to effectively communicate them to customers
• Maintained a positive attitude even during busy or challenging situations Housekeeping
ABM Industries, Inc.-Houston, TX
July 2019 to June 2023
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
• Followed established safety procedures when handling cleaning chemicals and equipment
• Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels
Waitress
TAQUERIA ARANDAS-Houston, TX
August 2014 to January 2019
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time
• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Skills
• Childcare
• English
• Spanish
• Warehouse experience
• American Sign Language
• Teaching
Languages
• English - Fluent
• Spanish - Fluent
• Sign language - Intermediate
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