Customer Service Call Center

Imani Love

**** ***** *****

Jacksonville, FL ***54

904-***-****

***********@*****.***

EXPERIENCE

Server / Trainer, Hooters of America, Jacksonville, FL — 08/13/13 - Present

*Responsible for providing exceptional Customer Service and Product / Menu knowledge.

*Completed Individual training of new hires.

*Responsible as shift leader for supervising cleanliness and restocking.

*Qualified as Hooter Girl of the month through Personal Sales and Development Goals.

Guest Services Assistant Supervisor, Target, Oklahoma City, Oklahoma — 02/18/13 - 08/09/13

*Responsible for supervising and managing all retail lines and cashiers, registers and overrides.

*Prepared store’s bank deposit. Managed employee schedules

Assistant Retail Associate, Citi Trends, Jacksonville, FL — 07/06/12 - 01/07/13

*Provided exceptional customer service.

*Cashier

*Maintained cleanliness and visual standards on sales floor.

Cashier, Donatos Pizza, Kettering, Ohio — 06/15/09 - 05/07/12

*Served guests in dining room area.

*Prepared food.

*Maintained cleanliness in dining room area.

Dail America (coustomer service rep) 2019-2022

*Call center located in Jacksonville fl

*Guide customer step by step through there billing cycle

*Took on different clients to grow there customer service department

Global Radius (3rd party debt collection) 2020-2023

*Greeting customer thanking them for there service

*Updating there information in the system

*Looking over there due balance

*Finding the correct payment plan to get there account back current

*Building a trusting open relationship with all coustomers

EDUCATION

Florida State College At Jacksonville, Jacksonville, FL — N/A, Fall 2012 - Present

Saint Phillips, Jacksonville, FL — NA License, August 2014

SKILLS

*Proficient in Microsoft Office, Excel, and Powerpoint technology.s

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