Data Entry Customer Service

JENNIFER J JOHNSON

***** ****** **

INDIANAPOLIS, IN 46235

Phone: 317-***-****

Email: *********@*****.***

Objective

My goal is to find employment that offers growth within the company and long term potential. Wanting something that offers benefits and retirement options.

Employment History

Office Manager

01/2013 - 12/2024 Granite Transformations 3880 Pendleton Way, Indianapolis, IN I started out as a scheduler. I would call potential customers and set them up.with consultations. I was first and only initial contact. I was in charge of data entry and keeping track of all calls, email as well as text. I was in charge of keeping in touch of our marketing and making sure we were getting the best leads. I also ran the office/showroom solely with no supervision. I was in charge of taking all deliveries answering phones and helping customer. I also was in charge of keeping stock updated. I also got advance to an operations position where I worked with customers on their installations and scheduling contractors to line up with material deliveries. I have alot of customer service and problem-solving experience and come with excellent referrals.

Manager

04/2010 - 12/2012 MEP Enterprise Indianapolis, IN

Started as a call center rep calling customers to set up magazine subscriptions. After 6 months I was moved up to a hiring manager.My responsibility was hiring,training and making sure sales numbers were hit. Left on great terms for a better opportunity and left with a 2 weeks notice.

Appointment Setter

05/2009 - 01/2010 Budget Windows Indianapolis, IN

Cold Calls

Setting appointments to show products to potential customers Customer Service

Conducting training for new employees

Appointment setter

10/2007 - 03/2009 Unique window and door 5550 Progress Rd, Indianapolis, IN Cold Calls

Identified customers needs

Coordinated customer appointments with sales representatives Increased customer satisfaction

Meeting Specific Quota's

Education History

Completion Date Issuing Institution Location Degree Received Course of Study 01/2002 Del Valle High School CA High School Diploma General High School Curriculum Abilities

Out the box thinker

Self-motivated

Management

Cash office clerk

Medical Coding

Home Refinancing

Assertive

Reliable

Patient

Adaptive

Good Listener

Quick Learner

Great time management

High ability to multitask

excel

Microsoft Office

Leap program

Proficient in data entry

Team player

Proficient in customer relations

Certifications

Certification Title Issuing Organization Completion Date Certificate Arbor Education & Training 07/2010

Additional Information

I moved from California to Indiana Jan of 2005 and started attending college at Ivy Tech for Medical Coding. During that time I got pregnant with my son and had him in April of 2006.I had alot of problems with the pregnancy during and after having him that required me to stop attending college and left me not able to work for the 1st year of his life. In the past I have had experience in medical records. Primarily i have worked in telemarketing since I moved here from California. First telephone job was at childhood leukemia foundation which I left on a 2 week notice to upgrade to a better job which was IMC funding which was a home refinancing company was there for a little over 6 months and they did a major layoff due to budget cut last ten in first ten out I was one of those ten. Next day I went back to childhood leukemia, and they hire me back.worked for them all together a year. Then I got hired at Unique Window and Door which was more pay so gave another notice which was 30 days and started at unique, I was doing great their but they decided to transfer to canvassing and shows which at the time medically I was not able to do so I had to stop working and left on a great standing. From.their I started at MEP.enterprise really enjoyed this job selling magazine subscriptions. Gained alot of connections and very close knit company. I started as a on the phone sales person and quickly grew to a manager and trainer. I worked for them for a long time until I got offered a.better opportunity with more money and gave 2 weeks notice and a open door policy from owner to come back anytime. From there I went to Granite Transformations. I starter as just a call center person calling to make appointments under another lady. I quickly grew in this company to running the whole show solely. Calling customers, Running showroom, Taking customer information Main point of contact.Taking local deliveries and checking in products. I grew with the company going from 2 locations to 5 locations with a sales team up to 10 to 12 people and all in different states. I answered phones and scheduled appointments for all locations solely for yeas per email, phone texting all.formats. I am great on the phone as far as communication, customer service and data entry. I have a great mental attitude and enjoy working with others as well.as solely References Available on Request

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