Technical Support Customer
Resume:
TECHNICAL SUPPORT MANAGER / FIELD SERVICE ENGINEER
PATRICK CARAMELA
CONTACT INFORMATION
*********@*****.***
Long Beach, MS, USA, 39560
SKILLS
• Product Development
• Product Support
• Technical Support
• Customer Support
• Equipment Installation
• System Maintenance
• Preventive Maintenance
• Troubleshooting
• Field Testing
• Problem Resolution
• Attention to Detail
• Mechanical Knowledge
• Hydraulics
• Fiber Optics
• Computer Skills
• Managment
• Production
LANGUAGES
English - Native
EDUCATION
NCO LEADERSHIP ACADEMY
Keesler AFB
1995
BASIC ELECTRONICS /ELECTRONIC
WARFARE SYSTEMS
Air Force Tech Training
Keesler AFB
Aug 1990 - Apr 1991
HIGH SCHOOL DIPLOMA
Jacobs High School
Algonquin, IL
Aug 1986 - Jun 1990
SUMMARY
25+ years of experience as a technician providing technical support in troubleshooting and repair for coin and currency equipment to technicians worldwide. Reviewed, tested and approved the development of new parts and products, along with changes to existing parts and products. Wrote and reviewed documentation providing critical information such as change notifications, and new test and calibration procedures. Authorized to work in the US for any employer.
EXPERIENCE FIELD ENGINEER - TECHNICAL SUPPORT
Cummins Allison Corp
Mount Prospect, IL, USA
Dec 1998 - Jul 2025
Configured, installed, maintained, Monitored and troubleshot a variety of specialized equipment in the field. Collaborated with engineers on complex problem resolution efforts. Collaborated with outside companies to assist with the design and development of new components to be integrated in their products. Provide service support to field technicians, both domestically and internationally, assisting in troubleshooting and resolving problems beyond their knowledge. Work directly with tech writing and training in the development of documentation for calibration and adjustment procedures.
MAINTENANCE TECHNICIAN
Gulf South Machine
Ponchatoula, LA, USA
Mar 1998 - Dec 1998
Maintained and updated CNC milling machines, overhead cranes, and forklifts. Tasks included AC and DC wiring, plumbing, hydraulics, mechanical, and fabrication skills. ELECTRONIC WARFARE TECHNICIAN
U.S. Air Force- Keesler AFB
Biloxi, MS, USA
Aug 1990 - Sep 1997
Performed preventive maintenance on all assigned electronic systems according to established protocols. Installed, maintained and repaired electronic components on various equipment with a high degree of accuracy and precision. Reviewed an improved the fiber optic test procedures increasing the reliability and accuracy of the system and data collected by the systems.
PRODUCTION / SECURITY
Redlok Production
Schaumburg, IL
Aug 2015 – Feb 2024
Setup audio and video for events, such as cheerleading competitions, school dances, and graduations. Job duties performed included managing security team, running the DJ booth, programming and displaying on screen graphic for events and live stream, and recording the events.
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