Customer Service Representative
Resume:
Kourtsie Bernard
Customer Service Representative
Email: *********@*****.***
Address: Church Point, LA
Phone: 769-***-****
OBJECTIVE
Detail-oriented and proactive Customer Service Representative with 3 years of experience in providing exceptional customer service in a fast-paced environment.
EXPERIENCE
Remote
Oct 2021 - Dec 2024
Customer Service Representative
Everise
Remote
Jun 2019 - Sep 2021
Chat Support
Brondway
Jackson, la
Mar 2013 - Apr 2019
CNA
VFMC
EDUCATION
Church Point, LA
Aug 2008 - May 2012
Diploma
Rayne High School
SKILLS
Managed client accounts, ensuring high levels of satisfaction and retention.
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Collaborated with cross-functional teams to address client needs and concerns.
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Developed and implemented strategies to improve client retention rates.
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Provided personalized support and assistance to clients on a regular basis.
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Utilized CRM software to track client interactions and maintain detailed records.
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Demonstrated excellent typing skills and the ability to multitask in a fast-paced environment.
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Managed customer inquiries and provided support through live chat communication.
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Utilized knowledge of products and services to answer customer questions and provide recommendations.
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Resolved customer issues and complaints effectively and efficiently through written communication.
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Maintained a high level of professionalism and customer service while handling various support issues.
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Provided direct patient care and emotional support in a hospital setting.
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Administered medications and followed proper medication administration protocols.
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• Monitored vital signs and recorded patient information accurately. Assisted with daily living activities such as bathing, dressing, and feeding.
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• Customer service
• Empathy
• Patient care
• Computer skills
• Time management
• CRM Software
• Debt Collector
• Computer Skills
• Technical skills
• Multitasking
• Problem-solving
• Communication
• Conflict resolution
• High Call Volume
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