Scrum Master Project Manager

JONAS P. NAHIMANA

************@*****.*** 469-***-**** Carrollton, TX

LinkedIn Profile PMP • SAFe® Scrum Master • PSM I • CSM • ITIL v4 • Google Cloud Security

Scrum Master Project Manager

SUMMARY

Certified Scrum Master & PMP with 11+ years leading enterprise IT, cloud migration, cybersecurity, and digital transformation programs across banking, healthcare, retail, energy, and government sectors. Skilled at driving Agile adoption, aligning stakeholders, and delivering complex technical projects on time and within budget. Proven record of achieving multimillion-dollar ROI, operational efficiency gains, and stronger security/compliance. Experienced in Jira, ServiceNow, Azure DevOps, Salesforce, SAP, and cloud platforms (GCP, Azure).

CORE COMPETENCIES

Agile Delivery (Scrum, SAFe, Kanban) • Program & Portfolio Management • Stakeholder & Executive Communication • Cloud Migration (Azure, GCP) • Cybersecurity & Compliance (IAM, MFA, SIEM, Endpoint Security) • Data Analytics (Tableau, Excel VBA, SQL) • Risk & Budget Management • Process Improvement & Automation

TECHNOLOGY EXPERTISE:

Agile PM Tools

Jira Align, Jira Network Labs, Salesforces, ServiceNow, Azure DevOps boards

Software Applications

Office 365, Excel, SharePoint, Confluence, Chat Generative Pre-Trained Transforma.

PROFESSIONAL EXPERIENCE

Driven Brands – Charlotte, NC

Project Manager / Scrum Master Dec 2024 – Present

Directed enterprise data initiatives building multi-brand data pipelines, analytics models, and full-stack applications, enabling real-time insights into customer behavior and service performance.

Partnered with platform support teams to stabilize infrastructure, strengthen governance/security, and implement AI enhancements, improving platform uptime by 18%.

Coached Scrum teams and facilitated Agile ceremonies, achieving a 25% increase in sprint predictability.

Performed process analysis that boosted operational efficiency by 15%, using Excel, Tableau, ServiceNow dashboards for data-driven decision making.

Led CRM platform rollout, training 200+ users and increasing adoption and engagement.

Infosys – Dallas, TX (Nike)

Project Manager / Scrum Master Nov 2023 – Nov 2024

Managed SAP S/4HANA Teradata migration across 4 domains, improving reporting accuracy and enabling faster analytics for 500+ users.

Delivered Microsoft Defender Endpoint & Cloud Apps deployment, reducing security incidents by 20%.

Coached 2 globally distributed Scrum teams (20+ members), driving 20% velocity improvement.

Automated estimation/reporting with Excel VBA/Macros, saving ~8 hours weekly per team.

Developed stakeholder dashboards in Jira/Confluence, cutting escalations by 30%.

Infosys – Dallas, TX (AT&T)

Scrum Master / Project Manager May 2022 – Nov 2023

Guided 5G Fiber Infrastructure program with dual internet access rollout and large-scale data migration to Google Cloud, ensuring scalability and resilience.

Facilitated Agile ceremonies across distributed teams, improving release cadence by 22%.

Built ServiceNow/Confluence dashboards for executive reporting, increasing transparency.

Produced ROI analysis for $15M investment program, projecting $25M annual return within 9 months.

Wipro – Dallas, TX (MUFG Union Bank)

Project Manager / Scrum Master Jul 2018 – May 2022

Led Salesforce implementation, SAP integration, and Google Cloud migration, ensuring on-time delivery.

Transitioned organization from Waterfall to Agile, reducing delivery cycles by 20%.

Automated project reporting with Excel VBA, saving ~10 hours/month.

Built JIRA dashboards with eazyBI, enhancing leadership visibility.

TPI Composites – Newton, IA

Project Manager / Scrum Master Oct 2016 – Jul 2018

Delivered COTS PV Design Implementation & Wind Data Analytics project, improving energy yield forecasting accuracy by 20%.

Led 20+ person Agile teams through multiple sprints, consistently meeting delivery goals.

Introduced Agile coaching and workshops, increasing organizational adoption and delivery ROI.

Regions Bank – New York, NY

Project Manager / Scrum Master Jan 2014 – Oct 2016

Spearheaded cybersecurity programs: Next-Gen Firewalls, IDPS, SIEM, IAM/MFA upgrades, and Cloud Security Migration, reducing incident response times by 30%.

Automated project documentation checks via Excel tools, cutting manual errors by 40%.

Used Azure DevOps for backlog tracking, sprint planning, and reporting, boosting delivery transparency.

---

EDUCATION

B.S., Computer Science & Informatics – ESMICOM, D.R. Congo (2012)

---

CERTIFICATIONS

PMP – Project Management Professional

SAFe 6.0 Scrum Master (SSM)

Professional Scrum Master I (PSM I)

Certified ScrumMaster (CSM)

Google Cloud Security – Certified

ITIL v4 Foundation – Certified

Kanban Practitioner – Certified

Contact this candidate