Data Entry Customer Service

Lisa C. Jones

************@***.*** • 910-***-**** • 224 Jefferson Road, Lake Waccamaw, NC 28450

Profile

Dedicated professional with demonstrated strengths in customer service, employee relations, time management, executive level support and research and development. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communications with strong background cultivating positive relationships and exceeding goals.

Experience

International Paper, Administrative Coordinator

2015 - Present

Coordination of schedules for 12 hour rotating shifts; worked successfully from a home office for 2 years during COVID; direct contacts based on query type to streamline support; maintain scheduling and event calendars for staff meetings and important deadlines; support workflow of daily administrative tasks to achieve targets and deadlines; maintain inventory of office supplies and place orders; create and maintain spreadsheets with advanced Excel functions and calculations to develop reports and lists including training, vacations, leave time and disciplinary actions; track and schedule training as needed for job promotions; support Human Resources department by updating employee files; handle sensitive information with discretion while maintaining confidentiality protocols; process monthly expense reports.

Heartline Medical, Manager

2012 - 2015

Management and oversight of employees contacting patients and filling monthly supply orders for medical supplies; confirmed all insurances were verified and products were covered; completed payroll on a bi-weekly basis; ordered and maintained all office supplies; direct report to the CEO of the company; reviewed all incoming EOBs to ensure payments were received and tracked billing; maintained spreadsheets for accounting purposes; planned and executed strategies to increase business and drive profit growth; monitored employee work to assess performance and identify knowledge gaps; hired, trained and mentored new employees; negotiated contracts with vendors; investigate customer complaints.

University of North Carolina Wilmington, Executive Assistant to the Vice Chancellor & Associate Vice Chancellor

2006 - 2011

Direct support to the Vice Chancellor and Assistant Vice Chancellor of University Advancement; received, recorded and ensured proper allocations of donations sent in by multiple donors; coordination of the comprehensive campaign for the university; responsible for all monthly reporting of funds raised through campaign efforts; developed presentations, reports for meetings with the University Board of Trustees; handled routine responses to telephone and email inquiries on behalf of executives; coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations; created new scholarships as deemed fundable by donors; organized events, seminars and lectures for the department; tracked action items from meetings to ensure timely completion of assigned tasks; proofread documents for accuracy before distribution; organized complex calendar and schedules; liaised with donors and internal departments to ensure smooth communications; used discretion, confidentiality and good judgement to protect c-level matters; coordinated travel arrangements, including flights, hotels and ground transportation.

WR RAYSON, Executive Secretary/Marketing Manager

1999 - 2015

Worked from a home based office; direct support to the President and Vice-President; conducted private label product research, sourcing and pricing on an import basis; maintained front line contact with all customers; created new pricing brochures streamlined and individualized for each customer; handled all office duties independently, including databases, completing basic bookkeeping and maintaining well organized files; compiled detailed minutes from meetings and maintained records of decisions made; created presentations for executive use; maintained confidential files and documents related to company operations; liaised with departments heads to ensure smooth communication between departments and executive teams; drafted correspondence on behalf of executives, including memos, letters and reports; managed executive calendars, scheduled appointments and coordinated meetings; coordinated events such as conferences, workshops or training sessions for employees; organized travel arrangements for executives, including flights, accommodations and ground transportation.

Skills & Abilities

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Management

DataBase Management

Professional Communications

Calendar Management

Patient/Customoer Relations

Travel arrangements

Insurance processing

Internet research

File organization

Time management

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