Quality Assurance Client Services

ALLYSON JOHNSON

*** ***** ***** ****, *****, AR *2023

678-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused administrative professional with 10+ years of experience supporting operations in dynamic, fast-paced environments. Proven track record of managing projects, streamlining administrative processes, and maintaining high customer satisfaction. Adept in SAP, scheduling, payroll, and client services. Recognized for confidentiality, problem-solving, and operational excellence.

CORE COMPETENCIES

Account & Client Relationship Management

Project & Operations Administration

Payroll Processing & HR Support

SAP & Order Management

Scheduling & Time Management

Employee Relations & Onboarding

Meeting & Event Coordination

Quality Assurance & Compliance

PROFESSIONAL EXPERIENCE

Account Management Specialist (Remote)

Sidel Inc. – Norcross, GA June 2017 – Present

Manage over 50 active customer accounts, including high-profile clients such as Niagara (>$30B annual revenue) and Pepsi (>$20B annual revenue).

Enter and manage sales orders using SAP; coordinate returns and resolve discrepancies with accounting.

Analyze customer needs to recommend optimal solutions, improving customer satisfaction and retention.

Maintain up-to-date knowledge of promotions, compliance procedures, and inventory control policies.

Account Manager (Part-Time)

Perimeter Staffing – Suwanee, GA Jan 2015 – Feb 2015

Posted job openings, conducted phone/in-person interviews, and facilitated onboarding processes.

Managed weekly payroll processing, ensuring accuracy and adherence to compliance standards.

Coordinated training schedules and documentation for new hires.

Customer Logistics Coordinator

Ryder Integrated Logistics – Suwanee, GA Dec 2006 – Jan 2018

Managed case files and ensured documentation aligned with company and audit standards.

Resolved customer complaints and discrepancies with tailored problem-solving solutions.

Oversaw logistics operations and supply chain coordination to ensure inventory efficiency.

Processed payroll, conducted interviews, and implemented employee engagement activities.

Led daily shift meetings and presented team productivity goals, receiving 7 years of safety award recognition under leadership.

VOLUNTEER EXPERIENCE

Secretary & Team Manager Coordinator

Dacula Athletic Football Association Oct 2016 – Dec 2019

Maintained board meeting minutes and distributed timely updates to team managers and coaches.

Handled coach applications and coordinated interviews.

Organized parent and manager engagement initiatives to enhance communication and support.

EDUCATION

Master of Education – Adult Learning and Development

Strayer University June 2010 – Dec 2014

Bachelor of Business Administration – Human Resource Management

Strayer University June 2008 – June 2010

Associate of Arts – Business Administration

Strayer University June 2005 – June 2008

TECHNOLOGY & CERTIFICATIONS

Microsoft Office Suite

SAP

Oracle

Ariba

ACHIEVEMENTS

Awarded Employee of the month at Sidel

Awarded Employee of the Month three times at Ryder.

Led team to earn 7 consecutive years of Safety Recognition Awards at Ryder.

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