IT Support Desk

Marc S. Schiffres

** ********* ******

Kingston, NY, 12401

Cell Phone#: 845-***-****

Email: *********@*****.***

Highly motivated worker with Computer Science and online marketing background looking for a position that focuses on continued learning and growth within the company

SKILLS

Extensive understanding of Python, and Java.

Self-taught and extensive understanding of HTML, CSS, and JavaScript.

Experience in C and the Django web framework.

Helpdesk / IT experience.

Medical coding experience (ICD-9, ICD-10, CPT-4). WORK EXPERIENCE

IT Support Desk Intern at Kingstone Insurance Company 2025:

Participated in the company's regular hardware refresh for active employees.

Only non-remote IT team member – tasked with anything that needed to be done such as computer resets, RAM upgrading, setting up video/sound system in a conference room. Product Content Creator at Tower Products, Inc., Saugerties, NY 2023 – 2025:

Loaded information online for various products from the top audio/video manufacturers in the world

(e.g. Yamaha, Shure, JBL, Audio-Technica, Sony, Wohler Technologies), including but not limited to pricing, key features, technical specifications, detailed images, and user manuals.

Participant in company Employee Stock Ownership Plan for a 100% employee-owned company.

Regularly met with representatives from the above manufacturers and many others, and built strong relationships with marketing and sales teams.

z Series Test Technician at IBM, Poughkeepsie, NY 2020 – 2022:

Tested newly built drives and memory cards before they were sent out to customers.

Regularly manually installed, removed, and swapped out hardware in conjunction with running testing software.

Data Entry Operator at Firstsource Solutions, Lake Katrine, NY 2018 – 2019:

Processing health claims for United Healthcare in a call center and customer service environment.

Trained on more complex bill types and processes within a month of starting, proficiency in such has improved since.

Regularly met and exceeded required production speeds/efficiency/accuracy.

Obtained an in-depth understanding of internationally used medical codes (diagnosis, procedure, place of service).

Helpdesk Technician at Astor Services, Rhinebeck, NY 2017 – 2018:

Tasked with upgrading over 900 computers from Windows 7 to Windows 10 using cloning software

Other duties include password resets for staff members, as well as resolving various software and hardware issues that may arise.

Education:

Bachelor of Science Degree in Computer Science from Southern New Hampshire University Associates Degree in Applied Arts and Sciences from the Rochester Institute of Technology

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