Business Analyst On-Site

Professional Experience

Senior Business Analyst (QAD) 2022-3/2025

International Automotive Component Southfield, MI

Strasburg, VA

Facilitated the conversion from SAP to QAD ERP system, ensuring a seamless transition across multiple plants

Conducted training sessions for end-users to ensure effective utilization of the new QAD system

Provided on-site support during plant transitions and system integrations.

Performed thorough testing for new programs, including integration testing and mapping changes for new customers

Analyzed large sets of data, resulting in a 30% increase in efficiency and productivity

Provided support to plant personnel with data integrity resulting in a positive impact on the company’s overall performance

Assisted in FIFO organization of warehouse to ensure accurate information is reflected for company's financial statements by ensuring that inventory costs are accounted for correctly

Provided on-site support during physical inventory and system tests for new programs and EDI customers

Assisted with EDI set up for inbound data and Advance shipping Notices (ASN)

Worked both remote and traveled as needed

Worked with OEM Customers to ensure demand and all customer specs were up to date

Managed high call volumes while maintaining service quality and customer satisfaction 24/7

Monitoring support ticket system

Investigate and identify root cause of user issues

Provided on-site support for physical inventories

Led cross-functional teams to identify process improvements and enhance operational efficiency.

Resolved customer inquiries and issues through effective communication and problem-solving techniques.

SAP Business Analyst & Information Technologies 2018-2022

International Automotive Components Southfield, MI

Supported all SAP modules independently across various plants, ensuring optimal system functionality

Executed regular updates and maintenance for the SAP system at the IAC facilities

Assisted in the conversion from SAP to QAD ERP system, including system configuration and user training

IT support for scanners, printers, and other peripheral devices, enhancing operational efficiency

Skills

Business Analysis

Business Intelligence

Customer Service

Data Analysis

Data Modeling

Data Visualization

Microsoft Office Suite

Software Troubleshooting

KPI Tracking

Business Process Improvement

Issue Resolution

Technical Skills

ERP Systems: SAP- Modules: SD (10 years), MM (assisted-8 years), PP (assisted- 5 years), WM-5years

QAD – Sales and Distribution. Warehouse Management, Data Entry

Data Analysis Tools: Excel, Power BI, EDI gateway, Automotive OEM portals, NYSUS (MES)

Project Management Tools: MS Project, MS Teams

Projects

SAP to QAD Conversion

Assisted in the transition from SAP to QAD ERP system for multiple plants, managing integration, user training, and system testing.

System Optimization Initiative

Implemented regular updates and system maintenance for SAP modules, ensuring peak performance at IAC facilities.

Education

General Educational Development

Commonwealth of Virginia

Certifications

SAP Training LO605 Sales 2001

SAP Training LO610 Shipping 2001

Results-oriented Business Analyst leveraging technological advances to enhance manufacturing capabilities across industries. Strong problem-solving, communication, and leadership skills with a proven ability to adapt to new functions and share knowledge effectively within team environments. Experienced in business analysis, skilled in data-driven decision-making and process optimization, with a focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.

540-***-**** Front Royal, VA **********@*****.***

Patricia King

SAP Business Analyst & Information Technologies 2018-2022

(Continued)

Support for plants 24/7

Monitoring support ticket system

Provided on-site support for physical inventories

Supported Supply Chain Managers to drive down inventory investment, lower delivery costs, and improve delivery reliability and speed.

Create KPI’s for areas of improvement

SAP Business Analyst 2008-2018

International Automotive Components Southfield, MI

Managed customer maintenance and new setup for North American SAP plants, including EDI configuration

Oversaw system changes and code setups based on evolving customer requirements

Provided on-site support during physical inventory and system tests for new programs and EDI customer

Relevant Experience

SAP Business Analyst 2001-2008

Compuware Strasburg, VA

Led conversions of additional plants to SAP software, enhancing system integration and functionality

Conducted continuing education classes and updated documentation for end-users

Performed comprehensive testing for new programs and EDI customer integrations.

Worked with customer compliance issues to resolve in a timely manner

Assisted with solutions to meet business requirements

On call Support

Customer Service Representative 1995 - 2001

Lear Strasburg, VA

Developed and managed customer orders, coordinating with the automotive factory for timely processing

Scheduled material transportation based on EDI demand, ensuring efficient supply chain operations

Processed Requisition/Purchase Order and maintenance

Compiled reports, data entry, created and maintaining spreadsheets, scheduled, and coordinated, prepared correspondences, and assisted the department with daily tasks

Reported analysis and purchasing analysis

Quality Inspector (Manufacturing) 1990-1995

Automotive Industries Strasburg, VA

Inspected quality control of automotive parts and operated machinery for armrest production

Ensured adherence to quality standards and manufacturing processes

References Available Upon Request.

Patricia King

540-***-**** Front Royal, VA *********@*****.***

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