Data Entry Customer Service

MORGAN COLE

*** *********** **, *********, ***** Carolina, 28262, US • 281-***-**** • ******************@*****.*** Pier Agent with 2 years of experience communicating with passengers and team members in order to achieve a smooth and successful debark and embark. I am comfortable with team work and problem solving to make for the best experience possible. Communications

Customer Service

Typing

Relationship development

General Studies - Some college (No degree)

San Jacinto College: Central Campus - Pasadena, TX GED

San Jacinto College: Central Campus - Pasadena, TX Clear Lake High School - Houston, TX

Logistics Assistant - May, 2021 to Present

A&K Transportation 1 LLC - Charlotte, NC

In charge of data entry to create proper invoices for chassis Pier Diem charges. In charge of data entry regarding the creation of 'Drop-and-swap' invoices and emailing them back to their appropriate correspondent. Pier Agent - March, 2015 to September, 2017

Metro Cruise & Metro Shore Services - Houston, TX

Was in charge of assisting people on and off of buses leading to and from the neighboring airports. Gave concise and clear instructions on how to exit the bus and proceed into the terminal via memorized speech. I did this for each bus. Managed communication with bus drivers to retrieve lost or forgotten items. Assisted with loading, unloading luggage from bus compartments. Managed communication with team to prepare for upcoming wheelchair assistance needed. Assisted with check-in processes such as passport scanning and health screening questionnaires. References:

A&K Transportation 1 LLC: +1-704-***-****

Professional Summary

Skills

Education

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