Customer Service
Resume:
Zaina Ahmed
Birmingham west midlands b21 9jr
*************@*****.***
Personal Statement
I am a dedicated, hardworking and reliable person, who learns quickly and is willing to undertake any task given to me. I can adapt to new situations exceedingly well. I enjoy meeting new people and work well as part of a team, as well as having the ability to work on my own initiative and take responsibility. I have a professional approach to the workplace and am committed to continuous professional development to help me fulfil my job role. I have a genuine passion for working within the dental industry.
I am an honest friendly motivated person, well organised and work well under pressure in demanding and difficult situations and dealing with people at different levels. I have a wide range of skills and am able to deal with challenging situations. I enjoy learning new skills and intend to take advantage of any training available.
Education-
2023- 2024- Sandwell College — BTEC Business Studies
2018-2023- Handsworth Wood Girls’ Academy — GCSEs
Achieved grades 5s and 6s across key subjects
Skills-
Strong communication and interpersonal skills
Basic Knowledge of business concepts
Organised and dependable
Comfortable with Microsoft and PowerPoint
Eager to learn and take on new challenges
Excellent customer service skills
Attention to detail
Reliable and punctual
Quick learner and team player
Employment-
2023- Present- Ifraz Jewellers-
I have worked here along side studying at college.
Greet customers and assist with purchases
Explain product details and handle custom orders
Handle till operations, maintain display cases and secure high value items.
Offer personalised service and build client relationships
Manage returns, exchanges, and follow- ups
Keep track of incoming and outgoing stock
Assisted with promotional activities and developed social media content to show case products and attract new customers
Additional skills
I am multilingual and able to speak English, and Urdu I have successfully managed my studies alongside my work commitments. My commitment and dedication towards working is portrayed through my personality. Within my friendship group I am known to be eminently positive and outgoing.
Interests
I enjoy various sports including cricket and football. I enjoy volunteering, cooking, travelling and like to spend any spare time I have reading and watching current affairs programmes.
References
References available upon request
Contact this candidate