Technical Support It Technician

DUSTIN FULK

Winfield, KS ***** *************@*****.*** 620-***-****

SUMMARY

Detail-oriented and customer-focused IT Technician with over 25 years of experience in computer hardware/software troubleshooting, network administration, and technical support. Strong expertise in diagnostics, system building, and resolving complex hardware/software conflicts. Adept at providing remote and in-person support for a variety of platforms, including Windows, Linux, and macOS. Proven ability to deliver customized IT solutions and develop software patches when vendor support ends.

CORE COMPETENCIES

IT Support & Troubleshooting, Network Administration (TCP/IP, DNS, DHCP, VPN), Hardware Diagnostics & Repair (including soldering), System Building & Migration, Windows/Linux/macOS Support, Active Directory & Group Policy, Remote Desktop & Help Desk Support, Virus/Malware Removal & Registry Cleanup, VoIP & Network Infrastructure, Software Patch Development, SQL & Database Support, VMware, Azure, ServiceNow

PROFESSIONAL EXPERIENCE

Lead IT Technician

PcDynamics21st – Winfield, KS

June 2008 – Present

- Built and repaired desktop and server systems; upgraded components based on client needs.

- Diagnosed hardware and software issues, providing efficient, custom solutions.

- Performed advanced virus/malware removal and registry editing.

- Provided remote support and answered client calls for real-time troubleshooting.

- Developed custom code patches for unsupported legacy hardware/software.

- Maintained LAN/WAN connectivity and supported Active Directory environments.

Customer Service Technician (AT&T DSL Support)

Sykes Enterprises – Ponca City, OK

April 2007 – May 2007

- Provided phone-based technical support for DSL customers.

- Diagnosed connectivity and hardware issues remotely.

- Escalated issues requiring on-site service and created detailed support tickets.

- Completed AT&T's DSL technical training program.

IT & Customer Service Specialist

KC's Pawn Shop & Bail Bonds – Winfield, KS

- Evaluated, repaired, and refurbished electronics for resale.

- Diagnosed and replaced faulty components; soldered connections when needed.

- Assisted customers in transactions and technical inquiries.

EDUCATION

Bachelor of Science in Software Engineering (In Progress)

American InterContinental University

High School Diploma

Winfield High School – Winfield, KS

REFERENCES

Available upon request.

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