Data Analyst Entry

Michael Andrew Gordon Jr.

512-***-****

*********@*****.***

EXPERIENCE

Remote CSR Agent/Data Analyst 04/2025-Current Via Plus Austin, Texas

• Take customer calls and escalations remotely

• File and handle customer dispute inquiries

• Data Entry

• Submit surveys

• Verify/correct customer DMV information

Warehouse Associate/Forklift Operator 02/2023-3/2025 Aerotek Austin, Texas

• Forklift certification

• Filled orders via forklift

• Loaded trucks

• Created loads on pallets

• Housekeeping

Prep Cook/Dishwasher 10/2022-12/2022 Plucker's Austin, Texas

• Maintained clean dishes, utensils for customers, and cooks

• Responsible for shift food prep prior to opening

• Closing duties, back of the house cleaning

• Operated large fryer according to food administration regulations Dishwasher 04/2022-09/2022 North Italia Austin, Texas

• Monitor dish machine-loading, running, and unloading

• Responsible for maintaining adequate levels of clean ware for restaurant

• Follow proper rules of hygiene, and food safety measures

• Keep dish room clean, and organized including kitchen, and dining room maintenance Delivery Driver 12/2021-03/2022 Austex Pizza LLC dba Domino's Manor, Texas

• Delivered orders to residential customers

• Cash handling

• Safe food handling practices

• Dishwasher

Stower 04/2021-06/2021 Amazon Round Rock, Texas

• Replenished shelves with product, ensuring that inventory was efficiently managed and well-maintained

• Scanned products with a hand held scanner, and physically placed them in their various bar-coded locations so that the products could be ordered by customers

• Inspected and/or examined each item to ensure that they were not damaged Personal Care Attendant(PCA) 11/2020-03/03/2021 Girling Health Care Austin, Texas

• Assisted with bathing, dressing, feeding, and grooming clients as needed

• Completed toileting by transfer/ambulation

• Routine hair/skin care

• Cleaning, and laundry assignments when necessary CAP 1 Team Member 01/2020-11/2020 Walmart Elgin, Texas

• Load and unload shipments via forklift operations

• Constructed displays, and stocked shelves

• Maintained inventory accuracy for the facility by following customer inventory flow process

• Received and stocked merchandise throughout the facility

• Organized and maintained the backroom by following company safety

• Stocked and rotated merchandise; removing damaged and out-of-date goods Customer Service Agent 05/2019-03/2020 GAT Airline Ground Support Austin, Texas

• Provided customer assistance to passengers

• Responsible for checking in and ticketing passengers, escorted passengers to and from aircraft, and resolving customer complaints

• Announced both incoming and outbound flights

• Cash handling, credit cards, and personal check transactions

• Accepted and processed checked baggage weighing up to 100 lbs and place on conveyor belts

• Operated airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost, and damaged baggage documentation, and cargo tracking information Package Handler 08/2019-12/2019 UPS Austin, Texas

• Sorted packages for delivery from hydraulic conveyor belts

• Load and unload packages, boxes, and general freight from trucks or other delivery vehicles

• Lifted packages up to 70lb, and operated heavy machinery Ramp Agent 01/2019-04/2019 DGS Global Services Austin, Texas

• Loaded, unloaded, and sorted freight and baggage

• Serviced aircraft lavatories

• Assisted with push-back, and towing responsibilities

• Cleaned, and restocked aircraft's

Package Handler 12/2018-02/2019 UPS Round Rock, Texas

• Sorted packages for delivery from hydraulic conveyor belts

• Load and unload packages, boxes, and general freight from trucks or other delivery vehicles

• Lifting packages up to 70lb, and operated heavy machinery EDUCATION

August 2018 TVCC PT Program Athens, Texas

May 2018 Anderson High School HS. Diploma Austin, Texas January 2025 BSW Phlebotomy Externship Round Rock, Texas QUALIFICATIONS/SKILLS heavy lifting, computer operations, typing, phone operations, warehouse operations, Customer service, sales, retail, cash handling, stocking, cash register operations, package sorting, loading and unloading freight, basic phlebotomy skills, RF scanner, dish handling, food preparation, delivery driving, data entry remotely