Customer Service Administrative Assistant

SANTA MONICA, CA • *****.*****@*****.*** • 571-***-****

SARAH SEN

Server/Waitress

PROFESSIONAL SUMMARY

Server with extensive expertise in enhancing customer satisfaction and boosting service efficiency through effective collaboration with kitchen staff. Over 13 years of experience in managing high-pressure environments, resolving customer issues swiftly, and ensuring seamless dining experiences. Committed to maintaining high standards and fostering a team-oriented atmosphere to drive repeat patronage and operational success.

EMPLOYMENT HISTORY

SERVER Jun 2023 - Feb 2025

Cassia Santa Monica, CA

FRONT DESK RECEPTIONIST Jul 2021 - Aug 2023

Luz Lounge Santa Monica, CA

ADMINISTRATIVE ASSISTANT Oct 2015 - Feb 2021

Fulcrum Resources Monrovia, CA

HOOKAH/COCKTAIL WAITRESS Mar 2012 - Nov 2014

Mazzika Hookah Lounge Norfolk VA

EDUCATION

BACHELOR'S OF SCIENCE

Old Dominion University

Environmental Health

Provided exceptional service to guests, enhancing dining experience and boosting customer satisfaction. Efficiently managed multiple tables, leading to increased turnover and improved service speed. Collaborated with kitchen staff to ensure timely and accurate order delivery, maintaining high standards. Resolved customer complaints swiftly, ensuring positive dining experiences and repeat patronage. Checked in guests and secured appointments

Main point of contact and liaison between clients and specialists Calendared CEO's schedule

Collected payments

Filed customer's records

Organized company social events

Managed office tasks, improved efficiency, and supported team operations. Organized schedules, leading to smoother workflow and enhanced productivity. Handled communication, ensuring clear and timely information flow. Coordinated meetings, contributing to effective team collaboration. Streamlined document management, reducing processing time significantly. Handled busy rush periods during night and weekend shifts Maintained knowledge of different Hookah flavors

Handled inventory of hookah supplies

Ensured a positive customer experience

Communicated with kitchen staff efficiently for a seamless operation Orchestrated seamless service delivery during peak hours, maintaining high customer satisfaction while managing multiple table sections efficiently

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