Assistant Manager Customer Service

Tarice Sampson

*************@*****.*** 469-***-****

WORK EXPERIENCE

Home Daycare Provider Sampson Home Daycare

February 2017 - May 2024 • Balch Springs, TX

Completed Daycare Provider certification Drafted Daycare Provider binding contracts encompassing rules and regulations Maintained Safe environment for 15 parents and 12 children from infant to 4 years of age Single-handedly maintained cleanliness and organization daily Effectively scheduled daily activities and briefed 15 parents bi-weekly Created individual binders for parents to review ongoing developments and or issues. Assistant Manager Fallas Paredes Discount Stores August 2012 - September 2017 • Dallas, TX

Promoted to Assistant Manager 12 months after completion of on-the-job manager in training Responsible for large cash, check and credit card slip bank deposits ranging from $20K - $40K Monitored cash intake and deposit records daily, reducing monetary discrepancies. Planned and balanced schedules, delegating roles to meet continued service demands. Provided customer service, assessing needs and maintaining current knowledge of consumer preferences. Completed daily inventory to verify stock levels, address discrepancies and forecast future needs. Shift Supervisor CVS Pharmacy

August 2004 - March 2012 • Dallas, TX

Adhered to company policies and procedures resulting in my promotion to Assistant Manager Responsible for large cash, check and credit card slip bank deposits ranging from $35K - $60K Performed store opening and closing duties including counting cash drawers without any major incidents Resolved customer inquiries both over the phone and face-to-face improving customer relations contributing to improved service and quality in daily operations. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Evaluated employee skills and knowledge regularly through formal training, mentorship and annual corporate evaluations Customer Service Representative Espeed

September 2002 - September 2004 • Garland, TX

Identified customer's need and provided solutions or alternative options in a fast pace environment Effectively received and staffed 100 inbound phone calls of service and payment improving sales work flow Balanced a demanding workload and high level of productivity Collections Representative GC Services

February 2000 - August 2002 • Dallas, TX

Communicated with debtors by phone to quickly reconcile payments in arrears Persuasively negotiated collection efforts while simultaneously fostering positive relations Processed payments and contracts on accounts. Counseled debtors on payment options, arranged installment agreements, processed payments and contracts on accounts Recorded accurate and sensitive information regarding customer's financial status across company database Delivered exceptional customer service on collection calls with a calm and professional demeanor. Assistant Manager Fallas Parades

EDUCATION

Mesquite High School

High School, High School Diploma

LICENSES & CERTIFICATES

Daycare Provider Certification February 2017

Texas Department of Family and Protective Services Certification for operating a home daycare facility NOTABLE SKILLS

RESEARCH Technical Documentation Assist Patients Coaching and Mentoring Insurance Claims Problem Solving Cash Transactions Administrative Work Answer Customer Questions Medical Terminology People Skills Analyze Statistical Data Customer Transactions Determine Healthcare

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