Customer Service Call Center

Isabelle Morna

Denver, CO ***** 303-***-**** ****************@*****.***

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PROFESSIONAL

SUMMARY

Dedicated Class A CDL High Security Bus Driver at ABM Aviation, skilled in problem resolution and customer relations. Proven ability to maintain calm under pressure while optimizing customer service. Adept at managing inbound calls and ensuring data confidentiality, contributing to a seamless transportation experience.

SKILLS • Problem-solving skills

• Customer support

• Data entry

• Customer service

• Call center customer service

• Verbal and written communication

• Resolving issues

• Inbound phone calls

• Communicating with clients

• Call center operations

• Customer communications

• Complaint resolution

• Appointment scheduling

• Payment processing

• Gathering information

• Calm disposition

• Building rapport

• Inbound phone call management

• Customer service optimization

• Logging call information

• System documentation

• Documentation and reporting

• Providing customer support

• Customer account updates

• Professional phone voice

• Teamwork and collaboration

• Inbound call management

Calm and professional under

pressure

•

• Understanding customer needs

• Problem resolution

• Customer relations

• Multi-line phone systems

• Customer data confidentiality

• Remote office availability

• Issue and complaint resolution

• De-escalation techniques

Customer relationship

management (CRM)

•

WORK HISTORY CLASS A CDL HIGH SECURITY BUS DRIVER

ABM Aviation

EDUCATION Class A CDL Truck Driving School 12/2005 Hastings College, Whittier, CA

Completion of 4 Year Millright Apprenticeship Programhip 06/1985 Millwright Studies,

Rip Hondo Collage, Whittier, CA

I M

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