Technical Support Network Engineer

Pradip P Lande

Kalyan East *************@*****.*** 951******* in/pradip-lande-4450b21b5

EXPERIENCE

Service Desk Executive / Network Engineer

QUESS CORP LIMITED Dec 2023-Present

• Monitor and maintain network performance using tools like SolarWinds, PRTG, and Nagios.

• Provide Tier-1 support for network alarms and incidents, ensuring rapid response and resolution.

• Perform initial diagnostics and troubleshooting on routers, switches, firewalls, and Wi-Fi systems.

• Collaborate with L2/L3 network teams to escalate and resolve complex technical issues.

• Assist with configuration of IP addresses, VLAN setups, and wireless network deployment.

• Support users with desktop issues, including OS reinstallation, hardware support, and Configuration.

• Microsoft Office troubleshooting.

Technical Support Engineer ( 2023-24)

ALTEN CALSOFT LABS INDIA PRIVATE LIMITED Dec 2022 -Nov 2023

• Delivered end-to-end hardware, software, and network support for end-users and internal teams.

• and Diagnosed system issues related to Windows desktops, laptops, LAN/WAN, and peripheral devices. Provided first and second-level technical support for 100+ users, resolving hardware, software, and networking issues via ticketing systems, phone, and email.

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• Managed user accounts, access control, and performed routine software installations and system configurations.

• Diagnosed system issues related to Windows desktops, laptops, LAN/WAN, and peripheral devices.

• Escalated unresolved incidents to higher-level support while ensuring proper documentation and follow-up.

• Use ServiceNow and JIRA for incident and request tracking, ensuring SLA adherence. Junior Officer

HDB FINANCE SERVICES Mar 2021 -Jun 2022

Provided remote support to clients for digital banking platforms, resolving technical issues related to online systems, mobile apps, and authentication processes-developing strong diagnostic and problem-solving skills relevant to IT environments.

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Guided customers through the setup and use of digital tools and services, ensuring smooth onboarding, similar to providing user support and training in IT.

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Utilized CRM tools and internal software to manage queries, track interactions, and update customer records— experience transferable to IT ticketing systems and knowledge base tools.

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Escalated and delivered clear, non-technical explanations to end-users, fostering high customer satisfaction, essential for effective communication in IT support roles.

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EDUCATION

Bachelor's of Science- 73.20%

SAVITRIBAI PHULE UNIVERSITY • 2017-2020

HSC Board Maharashtra With Science Field-68%

ACS COLLEGE NARAYANGOAN PUNE • 2016-2017

CERTIFICATIONS

Cisco Computer Hardware Basics

• Cisco Computer Hardware Basics.

NVIDIA Deep Learning and Network Fundamentals

• Competency in NVIDIA Deep Learning and Network Fundamentals. AWARDS & HONORS

Intercollegiate Volleyball Championship

SAVITRIBAI PHULE UNIVERSITY • 2020

• First Place -Intercollegiate Volleyball Championship Team Work and Athletic Performance. SKILLS

Active Directory, user

Cisco routers/switches configuration and troubleshooting networking fundamentals TCP/IP, DNS, DHCP

communication skills

Quick learner and adaptable to new tools and environments in both on-premises and cloud networks

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