General Manager Customer Service
Resume:
Araceli Salas Salas Aparicio
Garland, TX *****
**************@*****.***
Professional Summary
Diligent General Manager with 10 years of experience in the fast-food industry, specializing in team leadership and operational efficiency. Proven track record of achieving sales targets through targeted promotions and enhancing employee skills via comprehensive training programs. Skilled in inventory management, compliance with health regulations, and implementing customer loyalty initiatives that boost repeat business. Committed to fostering a positive work environment and improving employee retention rates.
Authorized to work in the US for any employer
Work Experience
General Manager
McDonald's Restaurant USA-Garland, TX
Present
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Improved employee retention rates through the implementation of employee engagement initiatives
• Streamlined workflow processes resulting in improved productivity
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business Education
12
Pecos High School - Pecos, TX
Skills
• Shift management
• Food safety
• Culinary experience
• Interviewing
• Restaurant experience
• Restaurant management
• POS
• Leadership
• Hospitality
Certifications and Licenses
ServSafe Instructor and Proctor
Present
Driver's License
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