Cocktail Server Customer Service
Resume:
Monica Trevelino
My Main Goal.. and already reached the smaller ones to get to this one. New job and new way of adapting to luckily employer.
Paulsboro, NJ 08066
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Professional Summary
Versatile hospitality professional with 11 years of experience in various roles, including bartending and serving. Skilled in customer service, management, and administrative tasks. Proficient in presentation skills, teaching, and childcare.
Authorized to work in the US for any employer
Work Experience
Cocktail Server
Ceasers Entertainment-Chester, PA
September 2015 to August 2016
I was hired as a cocktail server for the A/B section which is by the front doors. Then it splits C/D section are split by the middle walkway. TABLE GAMES ARE ALSO A SEPARATE ENTITY. The casino game machinesgo so and so forth till the back on left of the casino on the walls and stretch all the way to the middle table games all the way to back wall of the casino. Then also after the second stretch of casino game machines after the higher limits machines and two sections of higher limits there is again more gaming machines after a restaurant and a bar called the only upstair bar. I only explained the layout they had at time of me working there cause I was placed as tablet drink taker which padded amazing 15.00 after the time 2015 all I had to do is ask the men and woman at the table games which at the point of me punching the order into the tablet it was then the bar tender who got the order and the cocktail server would bring it out to the section they were covering from 5:45pm till 3:45a.m. One night a cocktail server had to call out and I was the last hired which ment I had to take her spot in the casino and literally just learn as I went cause j did not get trained yet to serve beverages or the machine numbers n sections. Luckily it last call for alcohol was at 3:45 a.m. at Harrahs in P.A. at the time. So I was asked by guests since the casino was just that it djd not have rooms. So it was hot tea, ️ coffee, cappuccino, periair water and red bull or soda. If you were actively playing those drinks were free. So low and behold i could have reach such an amazing position and or just flourished in a job I so enjoyed due to finally getting my only shift I had to bid on which was the poker room before it moved upstairs that to me was just that "hearing about that move" cause before me driving there on my way to work on August 30, 2016 I had a car accident which entailed just myself by the Grace of God. I do still have reservations about the whole time frame from when I dropped my daughter off at her summer program that year which was at Preschool called hmm.. me n her n her dad called it Ms.Trishes. Anyway the time I did get to put in for that company I loved it but I was not trained yet and I only put adelphias down as a cocktail server which was not a lie I filled in after a few server shifts and I had about more15 years prior I did two shifts of that position but I tell you what If they had like a road map of the casino floor where I could of highlighted the area it would of worked so much better. Again though I started as a tablet girl job. That job just brought out my natural abilities for that job as does any job. It's a plus that I worked in many jobs from temp service jobs to long term jobs like 3 years at one 7 years at another 1 yr 1/2 due to awaiting another job. I was always told don't leave a job unless you know the start date to the new one and the reason behind leaving is one that makes you more happier to go work or money. I've never been fired or layed off. I thank God for that. Education
Trade school in Cosmetology
Empire cosmology school-Blackwood, NJ
September 2001 to December 2002
The dates are incorrect cause once 1200 hours are reached and you have on school salon exercises completed then you can graduate. I completed 1200 and passed the actual State Board head. My mom Linda Trevelino was my model for the boards. I had to do a woman's hair cut, roller set, perm rods, pin curls and finger waves. Then we had to come back for the written test on day two. I passed the most important part the human model head. That test was insane you had to know all the nail diseases that could arise from not using clean instruments but also what to look for to turn away a customer and let them know to go to a doctor to get treated for such and such. Color and angles of different men and woman cuts. All the strokes of a straight blade man's facial shave and/or back of their nape of their neck with a warm to hot towel so you get the follicle of their hair as open n close to get the closet shave. I again though did not have the proper medication to help me with my studies. I did not suck (lmao) only my fan haters would say that. I did get an amazing opportunity at a great salon Hello Georgous. I unfortunately like I said I was not medicated as a child so I never had the attention shampoo reach my potential. I had a few students get so mad at me cause I went right to the main building to get hired and the sad part those who eventually got a job through that company had the nerve to be all fake fake and then leave to open there own salons and your never allowed to take your book with you. That company gave the stylist 50% sometimes more of the price of whatever service the stylist was giving the customer so if color was 300.00 the stylist received 150.00 of that and normally hopefully 20 to 25% tip on 300.00 cause it's all about time to make money. So it's time management not just the skill of service cause they also send you back to school if need be to learn new and up coming trends. You also have the ability to earn trust with your customer cause word of mouth gets you not only great client tel but it also brings in walk ins in a CHAIN salon so you get to meet new men woman or children or now a days more teenagers (shh) who destroy their natural hair way to early cause moms or dad's just put money in their accounts and don't go nor do they care they just look at like oh yeah here you go. I'm assuming in their mind it keeps them away from them. That's how the 2020s are sad but true. 12 in Elementary Education
G.C.I.T-Sewell, NJ
January 1999 to June 2000
I was currently enrolled in highschool when I started studying for elementary education. I was never able to use any of my education in the jobs that it would of benefited me as far as a career. I was supposed to as child put on medication for attention deficit disorder but low and behold they only had Ritalin (f#$k) that. Pardon my french... but it did make me an amazing mom. So I definitely kept those lessons learned and just common sense and my way of doing things! That's a serect I can't ever give my work or mom skills away. I gotta just show my employer ME.
Skills
• Teaching
• Toddler Care
• Bartending
• Childcare
• Host/Hostess
• Mentoring
• Serving Experience
• Early Childhood Education
• Cash Handling
• Writing Skills
• Presentation Skills
• Restaurant Experience
• Math
• Time Management
• Administrative Experience
• Experience Working With Students
• Management
• Customer service
Additional Information
I am new to any job. I got into a car accident in 2016 and I was up until the past year was extremely happy and driven. Due to lack of the medical professionals that were not so professional due to laziness cause home care was and still is a joke cause people got to collect an obscene amount of money for what's that called ?
## UNEMPLOYMENT
• Free money
That's the way I look at it and than they give all of those people an increase. I regardless never could understand that cause I only made 2.14 an hour then 5.45 an hour for serving/ waitressing/ waiting on the public. I loved my jobs regardless of my hourly rate cause if you love your job you show that to whom your waiting on. So corona virus i was in a short term physical therapy strengthen stay at a business that's purpose was for either the elderly for long term or younger males or females for long term stays awaiting housing ( me talking about the unknown months of what n how deadly could n was.) I like i was saying i was already on permanent disability and during that time you did not have to pay where you were right away just like those who sat and uncollected ridiculous amounts of money.. there were always jobs available that needed people to get trained and hired for. Unfortunately they never turned the so called CORNORA VIRUSE AIDES. THEY LITERALLY HAD TO FILL OUT A A ONE PAGE TEST TO MAKE 18 AN HOUR AND HAD NO FREAKN CLUE HOW TO TREAT ANYONE WITH GENTLE ACTUAL CARE. SO UNFORTUNATELY MY HOME HEALTH CARE WAS MORE THEN LACKING IN A MAJOR WAY AND FROM THAT POINT ON SOCIAL WORKERS IN PLACES LIKE THAT ARENT EVEN TRAINED IN WAYS TO HELP MEN AND FEMALES GET BACK OUT TO THE COMMUNITY TO BE A MOM OR A DAD AS A PHYSICALLY OR MENTALLY DISABLED PERSONS AGAIN AND THERE PRETTY MUCH THERE TO HELP PROBABLY ABOUT TWO INDIVIDUALS A YEAR BUT THOSE PLACES UP UNTIL THIS YEAR THEY PLAN ON TAKING MEDICAID PAYMENTS AWAY FROM THOSE BUSINESSES. NOT FROMTHE PATIENT BUT MEDICAID WONT PAY ANY MORE AND IN MY OPINION I AGREE CAUSE NOT ONLY DOES THE STATE MEANING MEDICAID PAY BOCUEW MONEY PER PERSONS THEY ALSO TAKE THOSE PERSONS WHOLE DISABILITY PAYMENTS EXCEPT FOR EITHER 25.00 A MONTH OR 50.00 A MONTH. ITS SUCH A FRAUDULENT BUSINESSES INCLUDING HOSPITALS NOW A DAYS THATS WHY I SIGN OUT AMA CAUSE I REFUSE TO KEEP HAVING MY STATE MEDICAID AND MEDICARE PAY FOR LACK THERE OF CARE. LEMME STOP RAMBLING ON POINT BEING IS IM A THORASTIC LEVEL 3/4 SPINAL CORD INJURY DISABLED. THAT MEANS THAT I CAN AND ALREADY KNEW I WAS NOT GOING TO WALK. I HAD A SPINAL FUSION AND I HAD A TRUMATIC BRAIN INJURY WHEN I HAD TO HAVE MY STAPLES PUT IN BEDSIDE THEN I HAD TO HAVE IT REDONE CAUSE ITS EXTERMELY HARD TO NOT PUT PRESSURE ON YOUR HEAD. SO I HAD MY SCAR REOPENED AND DEBRIED. IVE BEEN READY TO GET A JOB BUT IVE learned in a hard way. J DONT WISH ANY DISABILITY ON ANYONE CAUSE YOU SURE DO FIND OUT WHO REALLY WAS YOUR FRIEND. I HAVE A AMAZING NUMBER OF THOSE WHO STILL CALL OR VISIT OR HAVE THE WHOLE TIME ALMOST 10 years in August it's been since my by the grace of God none deadly car accident. Ready for how many Nada.. It just shows how a wheelchair puts a damper on things and how unfortunately most of those people who had no disability except to much time on their on their own hands and a sick amount of employment turned to drugs and didn't even save enough to pay their bills it's so crazy.. I just had to abide by a smoking time changes thank goodness! I was surrounded by pretty interesting people the older men n woman not the younger ones who used a wheelchair cause they were lazy.. ! SO GIVE ME THE OPPORTUNITY TO MEET THE PERSON IN CHARGE OF THE INTERVIEWS AND SHOW ME THE WORK AREA AND YOUR BUSINESS WONT BE DISAPPOINTED AT ALL. I CANT SAY THAT I WONT EVER NEED TO GO TO THESE UNFORTUNATE HOSPITALS IN NJ FOR A REASON.. BUT THOSE STATS LOWER EXTERMLY ONCE I GET MYSELF A GREAT ROUTINE CAUSE WHEN ONE GETS A NEW EXCITING GOAL FULLFILLED IT DOES WONDERS FOR MIND AND BODY. THANK YOU FOR YOUR TIME AND PATIENCE FOR READING MY RESUME! STAY FAITHFUL AND MINDFUL...
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