Customer Service Associate

ALEXIS MCMURRAY

Peoria, AZ *****

602-***-**** ***************@*****.***

Results-oriented with a passion for delivering exceptional luxury customer service. Proven track record in exceeding client expectations, fostering strong relationships, and enhancing brand loyalty. Adept at providing tailored solutions that elevate the client experience, with a focus on luxury retail and personalized service

EXPERIENCE

JUNE 2023 – PRESENT

SERVICE ASSOCIATE, EOS FITNESS

Drive membership sales and customer acquisition while embodying the ethos of premium service.

Deliver extraordinary customer experiences, ensuring client satisfaction and loyalty.

Promote exclusive services, enhancing client engagement through personalized recommendations.

Resolve customer inquiries promptly, demonstrating strong problem-solving skills.

APRIL 2022 – DECEMBER 2022

CUSTOMER SERVICE/RETAIL SALES ASSOCIATE, PETSMART

Cultivated exceptional shopping experiences tailored to individual customer needs.

Utilized advanced upselling techniques to enhance customer satisfaction and product discovery.

Developed lasting customer relationships through attentive service and expert product knowledge.

MAY 2020 – AUGUST 2020

HOSTESS/SERVER, OLIVE GARDEN

Provided exemplary service in a high-paced environment, contributing to customer retention.

Guided guests in menu selections, enhancing their dining experience with personalized touches.

Managed customer interactions with professionalism, addressing needs to ensure satisfaction.

EDUCATION

MAY 2021

IRONWOOD HIGH SCHOOL

International Baccalaureate Program

Student Government

Volleyball Team and Softball Team

SKILLS

Expertise in luxury sales and customer service

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Outstanding verbal and written communication skills

Highly motivated with a client-focused mindset

Collaborative team player with a goal-oriented approach

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