Customer Service Fast-Paced
Resume:
ANGELINE MOREIRA
******.*******@*****.***
OBJECTIVE
Be a needed Hardworking Associate stays on top of fast-paced performance demands with thoughtful prioritization and time management. Resourceful problem-solver with excellent communication and business acumen. Meets individual targets with attention to detail and quick-learning nature.
SKILLS
Workplace Safety
Management Support
Program Support
Loss Prevention
New Hire Training
Cash Handling
Time Management
EXPERIENCE
Shake Shack
Shake Shack, Hingham, MA 02043
Delivered high-quality customer service in a fast-paced, high-volume environment.
Prepared food and beverages according to strict safety and quality standards.
Operated point-of-sale (POS) systems to take orders and handle cash/credit transactions.
Maintained cleanliness and organization of dining, kitchen, and prep areas.
Collaborated with team members to ensure smooth operations and excellent guest experiences.
Recognized for reliability, positive attitude, and ability to work efficiently under pressure.
YMCA Kidzone Associate
YMCA, Stoughton, MA, Jun 2023 - Current
Watches over kids while parents are away
Demonstrated maturity when talking to parents and informing them of our rules.
Demonstrated positive approach to daily activities, while taking care of the kids.
Worked well with staff team together to make sure the kids were safe at all times.
Approached and solved problems with initiative and sound judgment.
Delivered fast and friendly service to handle questions and service complaints.
Retail Sales Associate
Burlington, Brockton, MA, Apr 2023 - Aug 2024
Handled sales floor needs, including updating pricing and signage.
Enhanced sales with suggestions of related products and services based on purchases and stated needs.
Greeted customers with friendly and welcoming attitude.
Addressed and helped resolved customer issues.
Set productive work goals and established priorities in order to meet them.
Organized and faced products on shelves and in displays to comply with merchandising standards.
Operated cash register for gift card purchases and others when needed.
Hostess Trainer and Hostess
Texas Roadhouse, Brockton, MA, Mar 2023 - Sep 2023
Resolved errors and incidents through work review and monitoring.
Enforced policies and quality standards through supervision and performance reviews.
Recommended improvements after analyzing service quality and customer feedback.
Provided additional support during busy shifts.
Addressed customer concerns or complaints professionally and promptly.
Maintained cleanliness of hostess stand, lobby area, and menus.
Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant.
Assisted servers in setting up tables with appropriate tableware and condiments.
Trained new hostesses on restaurant procedures and policies.
Answered phone calls and provided information on menu items, specials, and operating hours.
Communicated with kitchen staff about wait times for open tables or large parties.
Greeted guests upon arrival and escorted them to their tables.
Monitored dining room capacity to ensure optimal guest experience.
Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
EDUCATION
Associate in Science (A.S.): Business Management
Massasoit Community College, Brockton, MA, Jun 2023
Diploma and Plumbing Certificate: Plumbing
Southeastern Regional Vocational Highschool, Easton, MA, Jun 2023
LANGUAGE
English Advanced
Cape Verdean Creole Intermediate
Portuguese Intermediate
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