High School Customer Care

KADARRIA D. MONROE

832-***-**** (Mobile)

346-***-**** (Home)

*********@*****.***

OBJECTIVE

To utilize the skills acquired, while maintaining my phlebotomy certification, to gain employment within the healthcare industry, (a hospital or clinic setting). EDUCATION

September 2024 Certified Phlebotomy Technician

Oquirrh Mountain Phlebotomy School, LLC - Houston, TX Completed the Phlebotomy Certification

August 2022 to May 2024 General Studies (prerequisite to associate’s degree) Lone Star College – North Harris Campus

August 2021 to May 2022 Health Science (prerequisite to nursing degree) Sam Houston State University – Huntsville, TX

June 2021 High School Diploma

GW Carver Magnet High School – Houston, TX

EXPERIENCE

July 2022 to present Customer Care Associate

Claire’s, Willowbrook Mall – Houston, TX

Provide exceptional service and create a positive shopping experience for customers. Essential skills include product knowledge, communication skills, problem-solving abilities, empathy and patience, attention to detail, multitasking, technical proficiency, teamwork, adaptability and sales skills

Tasks included establishing a strong client base to exceed sales goals, handling day-to-day business operations including inventory control, daily work-up for deposits, loss prevention, and cash register. Implement and maintain within marketing and visual guidelines, ear-piercing customers of all ages, understand the cultures and ensure compliance with all values and behaviors, as well as operational standards, and additional responsibilities as needed.

Computer/Software Skills Medical Terminology* Healthcare* Patient Safety* MS Office* multi-line telephone* Customer Service* telephone etiquette* typing* communications.

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