Data Entry Customer Service

Joshua Leyva

***************@*****.*** 747-***-**** Sylmar, CA

SUMMARY Seasoned professional with 17 years of diverse experience, including leading construction teams and providing translation services in English and Spanish. Skilled in customer interaction, data entry, and e-commerce, with a strong technical background in automotive technology and construction. Seeking a Bilingual Remote Customer Service Representative role to leverage language proficiency and customer service expertise.

WORK EXPERIENCE E-Commerce Retailer Los Angeles, CA Freelancer Sep 2017 - Present

• Promote affiliate banners to drive revenue through Amazon & eBay partnerships.

• Provide data entry services with a focus on accuracy and efficiency.

• Translate and transcribe audio content for clients, ensuring clear communication between Spanish and English languages.

Northern California Construction San Fernando Valley, CA Crew Lead/Translator Jul 2007 - Present

• Lead construction teams in a variety of tasks including framing, foundation work, roofing, and insulation, ensuring each project aligns with architectural blueprints and industry standards.

• Perform skilled plumbing and electrical work, including outlet wiring and system diagnostics, contributing to the functionality and safety of residential and commercial structures.

• Manage renovation projects, executing tasks such as plastering, drywall installation, and mudding, to deliver enhanced living spaces and structural additions like patios. FedEx Express North Hills, CA

Handler May 2014 - Dec 2016

• Transported materials between various areas, ensuring safe and efficient handling while utilizing appropriate equipment.

• Operated winches and hoisting devices for loading and unloading cargo from shipping vessels.

• Organized and secured cargo in designated areas, adhering to safety protocols and spatial guidelines.

Toyota of Santa Barbara Goleta, CA

Porter/Technician Apprentice Jun 2011 - Dec 2013

• Inspected and tested new vehicles, documenting any damage to ensure the execution of necessary repairs.

• Assisted in diagnosing malfunctions in fuel, ignition, and emissions control systems using electronic test equipment.

• Coordinated with customers to compile repair cost estimates and obtained approval to proceed with servicing.

Rite Aid Goleta, CA

Cashier and Customer Service Sep 2009 - Aug 2011

• Maintained responsibility for primary checkout operations, ensuring efficient transaction processing and customer satisfaction.

• Provided product location assistance and managed inventory restocking, including store supplies and beer section.

EDUCATION Pierce College

Masters ASE, Automotive Technology

Woodland Hills, CA

Dec 2019

Los Angeles Mission College

Non-Transfer Degree, HVAC

Sylmar, CA

2016

North Valley Occupational Center

Master's in Automotive Service, Transmission & Supension/Alignment Mission Hills, CA

Jun 2016

CERTIFICATIONS ASE Certified Present

OSHA 10

HVAC Certification

Diesel Mechanic Certification

SKILLS Data Analysis • Forklift • Data Entry • Cashier • Auto Technician • ASE Certified • Automotive Service • E-Commerce • Computer Networking • Translation • Transmissions • Mechanical Knowledge

• Transcription • Equipment Repair • Electrical Experience • Spanish • Automotive Diagnostics • Warehouse Experience • English • Auto Estimating • Technical Support • Construction • Hvac • Typing • Leadership • Freight Experience • Fluency in English and [Other Language] • Effective Communication • Customer Relationship Management (CRM) Software Proficiency • Problem-Solving

• Cultural Sensitivity • Empathy • Multitasking

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