Customer Service Data Entry

Jacqueline Padilla

Montclair, CA ***** - 909-***-**** - **************@*****.***

Summary

Seeking a position in which my professionalism, organization and communication skills combined with problem-solving skills can be utilized. Capable in handling multiple tasks in a fast pace environment with resolving issues in the shortest time possible.

Skills

Employee Motivation

Assignment Delegation

Training and Development

Teamwork and Collaboration

Inventory Control

Team Building and Leadership

Verbal and Written Communication

Inventory Tracking

Administrative Management

Purchasing and Planning

Customer Service Management

Client Account Management

Data Management

Profit and Loss Accountability

Employee Scheduling and reviews

Desktops, Laptops, and Mobile Devices

Decision-Making

Supervision and Training

Organized, accurate and detailed oriented

Filing and data entry

Strong organizational skills

Problem-solving

Professional

Experience

Follett Higher Education / The Claremont Colleges May 2004 to May 2023

Course Materials Manager

Claremont, CA

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Delegated work to staff, setting priorities and goals.

Prepared staff work schedules and assigned team members to specific duties.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Formed and sustained strategic relationships with clients.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Forecasted customer demand to set prices or credit terms for goods or services.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Monitored progress by establishing plans, budgets and measuring results.

Pacific Physican Services January 1985 to December 2003

Medical Nurse / OB/GYN /Surgery Assistant

Pomona, CA

Created and maintained sterile operating fields to minimize infection risks.

Sanitized and maintained surgical instruments and equipment to minimize infection risks.

Actualized inventory management procedures to control medications and supplies as well as to rotate stock and remove expired medications.

Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.

Organized instruments and supplies to optimize surgical team efficiency.

Assessed patients, performed Obstetrics tests and documented preliminary medical histories.

Managed and maintained surgical suites by sterilizing and organizing equipment.

Analyzed patient chart data and identification to verify accurate information.

Assisted surgeons in variety of minor surgical procedures.

Communicated with professionalism and compassion when interacting with surgical team and patients.

Education and Training

Citrus College June 1977

Associate of Science: Business Administration / Medical

Azusa

Mount San Antonio College August 1976

Associate of Science: Medical / Administration / Pharmacology

Walnut

Additional Information

Member of the Women's Auxiliary, American Legion

Partake in local church fundraisers

Activities

Member of the Women's Auxiliary, American Legion

Partake in my church fundraisers

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