Project Manager Data Governance

SHURVELL A. MCCLENDON, BS • CLC • MPM • CSM

404-***-**** **********@*****.*** linkedin.com/in/shurvell-mcclendon-mpm-csm-08a10918

Education: MPM – Keller Graduate School of Management (2017) BS IT – University of Phoenix (2014) EXECUTIVE SNAPSHOT

Strategic Program & Project Manager with 15+ years driving cross-industry initiatives in IT, insurance, education, telecom, government, manufacturing, transportation, and non-profit sectors. Recognized for delivering complex programs on time and within budget through expert leadership in end-to-end project lifecycle management, stakeholder alignment, risk mitigation, and data governance. Adept in both Agile and Waterfall delivery, change management, and financial planning. Highly skilled with ServiceNow, MS Project, Jira, Excel, and SharePoint, with a track record of transforming goals into measurable business outcomes.

CERTIFICATIONS

Cybersecurity Certification (CC) – ISC (Apr 2025 – Pending) Certified Scrum Master (CSM) – Scrum Alliance (2021) Voiceover Certification – Clayton State University (2010) Salesforce Certification Class (SF) (2018) Six Sigma – Coursera (2009) CORE COMPETENCIES

Project Lifecycle • Data Governance • Team Leadership • Stakeholder Engagement • Budgeting • ServiceNow • Risk Management • Agile & Waterfall • Project Planning • SharePoint ITIL/ITSM: Catalog/Release/Change Management

TOOLS

Microsoft Word/Excel/PowerPoint • ServiceNOW • Remedy • MSProject • WBS • Gantt Chart • MS Planner • BaseCamp • Jira PROFESSIONAL EXPERIENCE

Program Manager – Organizational Restructure

Patricia Bailey Ministries (Non-Profit) – Atlanta, GA Dec 2023 – Present (Contract)

• Directed departments facilitating humanitarian projects—tiny house builds, medical clinics, learning centers, and clean water wells—delivering all initiatives on time, within budget, and compliant with security and risk standards.

• Implemented a data governance framework and SOPs, improving compliance readiness and audit outcomes.

• Migrated and reorganized media assets (TV broadcasts, commercials, raw footage), reducing retrieval time by 30% and enhancing reporting efficiency.

• Oversaw M365 implementation and training, boosting productivity rates by 35% and reducing IT support tickets by 25%.

• Streamlined operations and reallocated labor resources, driving an 80% improvement in organizational productivity.

Key Achievement:

Successfully restructured operations and security processes, increasing overall efficiency by 80% while staying within budget and schedule.

IT Project/Release Manager – Datacenter Network Infrastructure Bank of America – Atlanta, GA Jul 2023 – Dec 2023 (Contract)

• Delivered global IT security and datacenter network solutions using Agile/Waterfall, achieving 100% on-time delivery of non-production builds.

• Directed engineering teams on rack & stack, cabling, and installation, reducing rework and deployment errors by 20%.

• Managed CRQs and CAB approvals for datacenter construction, avoiding project delays and compliance issues.

• Developed change management training and SharePoint resources, improving adoption and reducing escalations by 25%.

• Strengthened vendor partnerships and provided governance reporting, increasing transparency and accelerating approvals.

Key Achievement:

Successfully delivered multiple datacenter implementations on schedule and within budget. Program Manager – Agency Partner Merger/Implementation Worldwide Technologies (WWT) – Atlanta, GA Mar 2022 – Apr 2023 (Contract)

• Led integration of 480 agency partners into Microsoft Azure/Cloud (M365, O365, Network, Voice, Datacenter, Endpoints), completing 426+ migrations on schedule.

• Managed enterprise workstreams (Security, Network, Exchange/365, Applications), ensuring business continuity with zero critical outages.

• Oversaw UAT testing, cutovers, and Hypercare Day 1 support, reducing post-migration incidents by 30%.

• Built resource and budget models in Tableau, optimizing workload distribution and reducing delivery costs by 15%.

• Partnered with stakeholders, sales teams, and vendors to streamline merger activities across cross-functional units.

Key Achievement:

Cleared major backlog and delivered 426+ partner migrations into Azure within budget and timeline. IT Project Manager – Enterprise Infrastructure Projects CDW – Atlanta, GA Aug 2021 – Oct 2021 (Contract)

• Delivered global IT infrastructure projects (security, networking, supply chain) using Agile/Waterfall via the Cloud, achieving 100% SLA compliance.

• Managed CRQs, CAB approvals, and governance processes, improving change control efficiency by 20%.

• Directed engineering teams for network installations, site surveys, and break/fix operations.

• Produced training materials, project plans, and SharePoint templates, improving team knowledge retention and onboarding speed.

Key Achievement:

Successfully delivered multiple small-to-mid-size projects on time and minimized backlog. Senior Project/Program Manager – Mobility Initiatives AT&T – Atlanta, GA Feb 2019 – Mar 2021 (Full-Time)

• Directed cross-functional teams to deliver mobility division initiatives and corporate events, achieving 95% on time delivery.

• Developed training and SharePoint content, increasing engagement and reducing onboarding time by 25%.

• Defined project scope, risks, and mitigation plans, ensuring zero major escalations.

• Partnered with vendors and stakeholders across business units to drive adoption of new initiatives. Key Achievement:

Delivered multiple enterprise mobility projects within budget and timelines, strengthening internal operations. Program/IT Project Manager – LMS Implementation

MTM/Global Leadership Training Center – Atlanta, GA Sep 2016 – Nov 2018 (Contract)

• Managed $820K LMS implementation for 3,200+ global students, launching successfully with a team of (22) SMEs.

• Migrated educational and finance systems to Salesforce SaaS, reducing manual processes and improving reporting accuracy.

• Developed curriculum frameworks, training content, and user documentation, improving learning outcomes and system adoption.

• Facilitated UAT and go-live readiness, achieving 100% deployment success with minimal defects. Key Achievement:

Successfully deployed a global LMS, supporting 3,200+ students with measurable improvements. IT Project Manager – CCNA Movers Migration

Coca-Cola North America – Atlanta, GA Dec 2015 – Sep 2016 (Contract)

• Led $9M migration of 3,600 end users (Windows 7 8.1, applications, endpoints) across U.S. and Canada.

• Coordinated pilots, testing, and HyperCare Day 1 support, reducing downtime and user disruptions.

• Directed vendor and supply chain teams, ensuring zero critical delivery delays.

• Developed executive reporting and dashboards, improving visibility into project KPIs. Key Achievement:

Delivered end-user migration program on time and under budget, supporting 43 SMEs and vendors across two phases ($5M and $4M).

IT Project Manager III – Infrastructure Projects

Computer Sciences Corporation – Kennesaw, GA Apr 2015 – Oct 2015 (Contract)

• Directed multiple infrastructure initiatives (server refresh, reconfiguration, DR, WAP installs), meeting all client SLAs.

• Coordinated cross-functional teams to deliver enterprise software projects in Agile.

• Supported cybersecurity by developing security profiles, strengthening system defenses.

• Managed disaster recovery responses for Severity 1 outages, minimizing downtime. Key Achievement:

Delivered multiple infrastructure projects within budget and timelines. IT Program Manager – Data Center Transformation

Hewlett Packard – Atlanta, GA Feb 2014 – Feb 2015 (Contract)

• Managed $15.8M Data Center Transformation (DCT) across U.S. and Mexico, migrating 200+ sites on schedule.

• Directed domestic and offshore teams for consolidation and decommissioning, reducing operational costs.

• Improved procurement accuracy by integrating VIM/Web Retrieval, shortening invoice cycle times by 25%.

• Produced financial forecasts and asset migration reports, ensuring budget accountability and compliance. Key Achievement:

Delivered 200+ datacenter migrations with a $15.8M budget, coordinating (32) SMEs across global sites. IT Project Manager – Medical Site Deployments

Fresenius Medical Care – Atlanta, GA Nov 2013 – Feb 2014 (Contract)

• Directed $18.2M IT deployments for nationwide dialysis clinics, ensuring network and device readiness post- construction.

• Oversaw decommissioning, server migrations, and hardware rollouts across U.S. and offshore sites.

• Acted as Scrum Master, leading Agile ceremonies and tracking sprint deliverables.

• Coordinated HyperCare and user onboarding, reducing downtime for clinical staff. Key Achievement:

Successfully implemented new and consolidated dialysis clinic sites nationwide within $18.2M budget and timelines. IT Project Manager – Retail Managed Services

Trextel LLC – Duluth, GA Jul 2013 – Nov 2013 (Contract)

• Directed AT&T retail migrations (network, telecom, surveillance, desktop) across U.S. and offshore sites, ensuring 100% compliance with SOW and SLAs.

• Oversaw vendor logistics, hardware replacements, and customer monitoring systems (Envysion).

• Troubleshot and resolved device issues (cameras, routers, networks), minimizing downtime for retail operations.

• Coordinated installations and verifications across multiple sites, serving as liaison between techs and business. Key Achievement:

Successfully delivered multiple AT&T retail deployments and support engagements across the U.S. and Canada.

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