Customer Service Representative
Resume:
Dove Johnson
Customer Service Representative
Evanston, WY
*****************@*****.***
Professional Summary
Experienced Customer Service Representative providing service through active listening and problem solving.
Authorized to work in the US for any employer
Work Experience
Medical Transportation Driver
R and L Taxi Tours, LLC-Kawaihae, HI
February 2022 to Present
Transport patients safely and timely manner to all HMSA appointments. Driver
Uber Partner Drivers-Phoenix, AZ
May 2019 to Present
Lyft Driver
Lyft-Phoenix, AZ
September 2018 to Present
Non Medical Transportation
Veyo-Mesa, AZ
January 2019 to July 2020
Independent contractor
Medical Receptionist/Front Desk
Community Medical Services-Glendale, AZ
May 2019 to October 2019
Schedule clients for providers based on need. Answer phone calls. Assisted clients as needed per guidelines that company set forth.
Transportation Coordinator/Dispatcher
Ajilon for CMS-Glendale, AZ
December 2018 to May 2019
Answer incoming calls to coordinate transportation for clients. Guest Leisure Agent
Aramark-Phoenix, AZ
May 2018 to December 2018
Guest Experience Agent taking reservations/bookings for National Park Service and Aramark. Caregiver/Personal Assistant
Kinalau Memory Home-Hilo, HI
September 2017 to March 2018
Live-in Night Caregiver for 5 clients in a residential memory care home. Duties ranged from bathing to feeding clients and ensuring safety for each resident. Live-in Caregiver
Henrietta Seto-Hilo, HI
September 2016 to July 2017
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
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Customer Service Representative
Alpha Connect-Phoenix, AZ
May 2016 to August 2016
Addressed customer inquiries, solved problems, provided new product information. Customer Service Representative
HotFoot Recruiters-Phoenix, AZ
December 2015 to May 2016
Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Education
Diploma in GA
Fallbrook Union High School-Fallbrook, CA
September 1984 to June 1988
Skills
• Microsoft Office
• Call Center
• Medical Office Experience
• Phone Etiquette
• Customer Care
• Customer Support
• Caregiving
• Front Desk
• CSR
• Dementia Care
• Customer Service
• Data Entry
Certifications and Licenses
driver's license
Additional Information
skills
POS/Cash handling
Exceptional communication skills
Strong problem solving aptitude
MS Windows proficient
Completed customer service training
Quick learner
Committed to maintaining data integrity
Credit card processing
Happy attitude
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