General Manager Customer Service
Resume:
Ruth Hernández
Meyersville, TX 77974 **********@*****.***
Objective
Obtain a position where I can utilize my skills and experience to deliver excellent brand quality service.
Half Quart Sports Bar - 2019/2021
Isabela, PR
General Manager
Upper management
EZCAD Dental Lab – 2017/2019
Aguada, PR
General Manager
Reports directly to CEO
Supervise all employees.
Monitor and evaluate company employee’s performances on a regular basis.
Ensuring logistics, A/R, HR, Sales and Administrative duties are running at the highest levels.
EZCAD Dental Lab – 2014/2017
Aguada, PR
Sales Manager
Responsible for monitoring and evaluating individual sales performances.
Responsible for strategic implementation of sales incentives, problem solving, exports and marketing strategies.
Oversee all collections and customer service.
Cornerstone Dental Lab – 2011-2014
Aguadilla, PR
Executive Assistant
Duties included scheduling all appointments, meetings, as well as,
coordinating yearly College of Dentistry convention.
Duties also included recording minutes of all executive meetings
and properly maintaining company CEO’s business and personal agenda.
Royal Caribbean Cruise Lines – 2006-2009
Miami, FL
Marine Administrative Specialist - Officer
Reports directly to Captain.
All administrative duties within the Marine Department.
Maintained and updated all licenses for all Deck & Engine crew members.
Maintained and updated all licenses for vessel from Bahamian Authorities
Disbursement of payroll for entire Marine department.
Royal Caribbean Cruise Lines – 2005-2006
Miami, FL
Cruise Program Administrator - Officer
Reported directly to Cruise Director.
All administrative duties within the Cruise Department.
Konica Minolta Inc. – 1999-2005
Blauvelt, NY
Customer Service Supervisor Business Products Division
Reported directly to Business Products Division Manager
Supervised order department employees, including training all temporary employees.
Responsible for all employee performance evaluations.
Problem solving, return authorizations, exports, credits, scheduling.
Tape House Digital – 1988-1998
New York City
Director of Client Services
Reports directly to Operations Manager
Worked as liaison between clients, celebrities and editing house.
Administrative, scheduling, transportation coordination and security.
Education
ARRIVE Exponents New York City, NY Graduated 1991
Institute of Mediation and Conflict Resolution- NYC 1985
New York City Police Academy- NYC Graduated 1983
College of New Rochelle-New York-1982
Eastern District High School New York-1973
High School of Fashion Industries NYC-1971
Skills
Proficient in SAP/Enterprise 1/ Excel/Virtually There/KRONOS/Mainstreet/Jenmar
Word/
Fluent in English and Spanish- Written and Oral
References available upon request
Contact this candidate