Customer Service Representative
Resume:
Alphonso Charles
Plainfield, In *****
*****************@*****.***
Summary
An organized and motivated individual, eager to use time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Skills
• Log analysis
• Compliance monitoring
• Data loss prevention
• Threat modeling
• Risk assessment
• Cyber threat analysis
• SIEM management
• Threat intelligence
• Vulnerability assessment
• Phishing detection
Experience
Atlanta Bonded Warehouse August 2024 to Current
Turret Operator /Senior Customer Service Representative
Mooresville, IN
• Inspected finished components for conformance with established quality standards.
• Conducted daily safety checks on machines before starting operations.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed positive relationships with customers through friendly interactions.
Lennox International October 2021 to February 2023
Customer Service Representative /Warehouse Forklift Operator
Orlando, FL
• Conducted regular follow-up calls with customers after resolving their issues.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified opportunities for upselling products or services based on customer needs.
• Implemented innovative methods for streamlining the customer service process.
• Resolved customer complaints promptly and efficiently.
Education and Training
Southern New Hampshire University Expected in November 2026
Master of Science: Cybersecurity with concentration in Information Technology
Manchester, NH
Coursera February 2025
Cybersecurity Certificate
Mountain View, CA
Los Angeles Film School September 2024
Bachelor of Science: Digital Filmmaking
Los Angeles, CA
CERTIFICATIONS
Google Cybersecurity Certificate
IT Automation Professional Certificate
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