Quality Assurance Customer Service

I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done.

Assist manager with employee shifts

Maintain a safety enviroment

Take orders

Solving customer service issues

Manage the performance of team members

Added value to the shipping department by creating a custom packing list for each order, ensuring the correct products are shipped to customers.

Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers.

Performed several quality assurance audits each year to identify recurring problem areas and collaborated with other teams to address issues.

Handled customer inquiries, answered questions, and resolved problems in a timely manner Created a new customer database by entering customer information into a database Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Customer service, Communication skills, Time management, Microsoft word, Microsoft excel, Leadership, Documentation review

3.5 G.P.A