Customer Service Representative
Resume:
VISHWAS GANGADHARAN
C U S T O M E R S E R V I C E E X P E R T
ABOUT ME
A dynamic and versatile
professional with a track
record spanning various
disciplines, including
Customer Service, Collections,
Sales, and Business
Development. My proactive
approach and diverse skill set
have enabled me to
consistently surpass
expectations and deliver
outstanding results to both
employers and clients.
CONTACT
PHONE
************@*****.***
https://www.linkedin.com/in/vishw
as-gangadharan-9346011b5/
EDUCATION
Bachelor of Science - Physics
Royal College of Science, Arts and Commerce
2011 - 2014
Secured 50% marks.
High School Certificate - Science
Elphinstone College, Fort, Mumbai
2009 - 2010
Secured 50% marks.
WORK EXPERIENCE
Sr. Customer Service Representative
Sutherland Global Services Pvt Ltd
October 2021 – September 2023
Transitioned from Senior Chat Advisor to handling
inbound voice calls for Netflix, excelling in de-
escalation, empathy, and customer service skills.
Collections Specialist
Epicenter Technologies
October 2020 – August 2021
Conducted outbound calls for Comenity Bank,
prioritizing positive customer experiences, adhering to regulations, and balancing collection goals.
VISHWAS GANGADHARAN
C U S T O M E R S E R V I C E E X P E R T
HOBBIES WORK EXPERIENCE
Fitness
Cooking
Bike Riding
Sr. Customer Service Representative
First Source Solutions Ltd
November 2017 – March
2019
Enhanced SKY TV customer service through policy
standardization, technical support, upselling, and KPI achievement.
SKILLS
ADDITIONAL INFORMATION
Date of Birth
05/12/1992
Marital Status
Married
Nationality
Indian
Gender
Male
Languages Known
English,
Hindi, Malayalam, Bengali
Communication
Team Handling
Negotiation
Soft Skills
Creative Thinking
Conflict Resolution
Contact this candidate