Technical Support Windows Server
Resume:
Kelvin Rogers
******.********@*****.***
Montgomery, US-AL, 36109, US
https://www.linkedin.com/in/kelvin-r-a7a2a04a/
Certificates
Microsoft Azure Administrator (AZ-104)
CompTIA Advanced Security Practitioner (CASP+)
CompTIA Security+
CompTIA A+
Education
Faulkner University with a Bachelor of Arts in Computer Science and Information Science
Clearance
DOD Secret
Core Skills
Innovation, Independent, Written and Verbal Communication, Knowledgeable, Research, Attention to Detail, Communication, Friendliness, Critical Thinking, Self-Starter, Talented, Comprehensive, System Engineering, Performance Improvement, Information System, Awareness, Operational Efficiency, Process Improvement, Best Practice, Cross Functional Skills, Technical Training, Emerging Technologies, Service Quality, Data Analysis, Data Integrity, Progress Monitoring, Customer Communication Management, Help-Desk, Customer Satisfaction, Data Transfer, Cost Effectiveness Analysis, Discipline, Professionalism, Resourceful, Work Well Under Pressure, Use of Best Judgment, Microsoft Operating System, Emerging Technologies, Technical Support, Security Technical Implementation Guides (STIGs),Research and Development, Active Directory (AD), Enterprise Resource Planning Software, ITSM, Standard Operating Procedures (SOP), Microsoft Systems Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), Domain Group Policy Object (GPO), VMware vSphere, Stratus (DOD Private Cloud), DoD Cybersecurity Compliance, Enterprise Security Posture System (ESPS), Incident Response, Remote access, Root Cause Analysis, Automation, Virtual Desktop Infrastructure (VDI), Performance Tuning and Optimization, Endpoint Security & Hardening, Event Viewer & System Logs Analysis
Work Experience
System Administrator
OSI DISA-Montgomery Jan 2025 – Present
Administer and maintain Windows Server environments within the Stratus (DoD Private Cloud), ensuring high availability, security compliance, and optimal performance.
Deploy, configure, and manage virtual machines (VMs) on Stratus, optimizing cloud resources for mission-critical applications.
Utilize VMware vSphere for virtual machine management, ensuring resource efficiency and minimizing downtime.
Implement Stratus cloud security policies in accordance with DISA STIGs, enhancing system hardening and compliance.
Automate cloud provisioning and system configurations using Ansible and PowerShell scripting to improve deployment efficiency.
Manage WSUS (Windows Server Update Services) for patching and updating Windows-based systems within the Stratus environment.
Utilize Virtual Desktop Infrastructure (VDI) to manage remote access and secure cloud-based operations.
Troubleshoot system performance, log file backups, and network conflicts to ensure seamless cloud-based operations.
Manage and install server and application certificates within Stratus to maintain secure communication channels.
Utilize BladeLogic Server Automation Console for server configuration management, compliance enforcement, and software deployment.
Document cloud infrastructure changes, troubleshooting processes, and security updates within ITSM ticketing systems.
Collaborate with DoD stakeholders, mission partners, and vendors to enhance cloud infrastructure reliability and security.
Senior System Engineer
Astrion Montgomery Sep 2020 – Present
Provide systems and programs engineering, technical support, and technical training for various programs initiatives; including, but not limited to acquisition, development, integration, sustainment, continued evolutions, deployment/fielding and installation, and operations oversight.
Checked for accuracy and functionality during the implementation of new systems.
Leveraged verbal and written communications skills to effectively translate complex system engineering concepts for cross- functional teams
Managed the development and improvement of Hardware products, ensuring they met both client expectations and internal standards.
Maintained stability, integrity, and efficient operation of information systems supporting organizational functions.
Implemented innovative solutions to complex system challenges, improving overall efficiency and performance.
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Suggested system updates or changes after conducting in-depth technical reviews.
Implemented strategic improvements to increase operational efficiency within the systems engineering department.
ITSM Administrator
PGTEK Montgomery Feb 2020 - Sep 2020
Create reports, ticket cleanup, track status, assist in new support group requirements, and support group modifications
Computerized office activities, maintained customer communications, and tracked records through delivery
Collected, validated, and distributed information to employees
Enhanced data integrity by paying meticulous attention to detail when reviewing and analyzing data maintenance processes
Continuously assessed current reporting techniques and developed improvements to boost accuracy
Managed guidelines for calculations for metrics and analysis Used pivot tables to update aging reports on a weekly basis
Served as subject matter expert on call center performance metrics analysis, design, and development
Improved existing reporting by researching data sources, compiling data, and designing output.
System Engineer
McCall Communications DISA Montgomery Sep 2019 – March 2020
Provide principal systems engineering support by providing technical support for the engineering and design of small to large- scale processor solutions that meet agency requirements for server environments (UNIX, Windows, and Linux)
Reported to Systems Engineering Branch Chief and Site Lead while partnering with product and service owners to ensure successful packaging and delivery of applications, OS configurations, and vulnerability management content across the organization.
Managed multiple Hyper-V virtual and physical server clusters to perform application testing utilizing SCCM, PowerShell and packaging for deployment into production environment.
Provisioned functional and technical application packages, supported 50+ package libraries for the US Air Force image framework and delivered software configurations through internal/external application archives across AF operations.
Designed standard and custom technology solutions for projects, including pre-production testing, performance tuning, handoffs and certification to ensure software integration readiness.
Managed the implementation of cybersecurity compliance policies across the company's IT infrastructure.
Implemented and validated compliance with DISA STIGs across multiple server environments (UNIX, Windows, Linux), ensuring adherence to strict security protocols.
Collaborated with the cybersecurity team to assess systems for vulnerabilities and applied remediation steps to maintain compliance with Department of Defense (DoD) standards.
Conducted audits to verify system configurations aligned with DISA STIGs, mitigating security risks and improving overall system integrity.
System Administrator
Alabama Law Enforcement Agency Mar 2018 - Sep 2019
Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability Established network specifications and analyzed workflow, access, information, and security requirements.
Troubleshoot operating systems to include recent and current versions of Microsoft OS issues.
Resolved issues and escalated problems with knowledgeable support and quality service Planned and implemented upgrades to system hardware and software.
Performs Tier 1/2 Hardware repair for computers, print devices, digital senders, and associated IT peripherals.
Ability to properly and effectively provide customer intake across the full spectrum of reporting which includes but not limited to in person, by phone, and sending emails.
Team Lead – Department of Homeland Security (Washington D.C.) CWS Oct 2016 – April 2017
Army Implementation EESOH-MIS/Proprietary System Specialist 3 CACI Sep 2014 – Jun 2016
IT Specialist –Lead ABBTech Mar 2014 – Jul 2014
NexGen Journeyman Technician Parson Inc. Aug 2013 – Feb 2014
Technician Refresh Lead ABBTech Jan 2013 – Mar 2013
System Administrator (Camp Arifjan – Kuwait) ITT (Vectrus) May 2012 – Dec 2012
System Administrator (Maxwell AFB – Montgomery) Abacus (ASG) May 2011 – May 201
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