Customer Service Property Management
Resume:
Jessie Leonard
Reliable Customer Service Professional with Strong Communication Skills
Lancaster, TX 75146
***********@*****.***
Professional Summary
Dependable and adaptable professional with over 10 years of experience in customer service, call centers, warehouse operations, and property management. Proven ability to manage high- volume workloads, resolve issues efficiently, and support cross-functional teams. Known for strong communication skills, attention to detail, and a solid work ethic. Currently seeking a long-term role where I can contribute to organizational success and continue to grow professionally. Authorized to work in the US for any employer
Work Experience
Contact Center Agent Contractor
BCforward / Accenture – Remote-Dallas, TX
June 2025 to August 2025
• Provided inbound call support for customers regarding utility services and account inquiries.
• Navigated multiple systems to update accounts, process payments, and resolve billing or service issues.
• Maintained call quality, compliance, and customer satisfaction metrics. Amazon Fulfillment Associate
Amazon Warehouse-Dallas, TX
August 2020 to August 2025
• Perform stowing, packing, and shipping dock operations with high accuracy.
• Consistently meet or exceed productivity and quality targets.
• Assist in training and supporting team members across warehouse functions. Aircraft Cabin Agent
Airserv-Irving, TX
February 2016 to August 2020
• Conduct detailed aircraft cleaning and restocking to meet FAA safety standards.
• Collaborate with team to complete turnaround tasks under strict time limits.
• Ensure inventory accuracy for cabin crew supplies. Hospitality Customer Service Agent
Teleperformance USA-Dallas, TX
February 2014 to February 2016
• Handled 50+ inbound calls daily for hotel bookings and travel assistance.
• Resolved customer concerns and promoted travel packages.
• Accurately documented customer interactions in CRM systems. Warehouse Associate
Kimberly-Clark-Dallas, TX
December 2012 to August 2014
• Packaged and labeled products while ensuring quality standards.
• Operated warehouse equipment and performed basic troubleshooting.
• Maintained a clean, organized, and safe work environment. Education
High School Diploma
Cedar Hill High School
2001 to 2006
Skills
• Order Picking & Materials Handling
• AS/400 System (3 years)
• Warehouse & Manufacturing Experience
• Call Center Operations (10+ years)
• Microsoft Excel
• Cash Handling (3 years)
• Communication & Interpersonal Skills
• Forklift / Cherry Picker / Reach Truck
• Supervisory Experience
• Customer service (10+ years)
• Basic knowledge of Yardi property management software
• Remote Work Experience (2 years)
Certifications and Licenses
Pallet Jack Certification
Present
Certified in the safe operation of pallet jacks with 2 years of experience loading, unloading, and transporting materials in warehouse environments while adhering to OSHA safety standards. Leasing Consultant Certification
July 2017 to Present
Certified Leasing Consultant licensed through ASAP Personal, demonstrating proficiency in leasing processes and tenant relations.
Dispatch Operator Certification
June 2008 to Present
Certification of completion for the Dispatch Operator license. Experienced in dispatch operations with Southwest Dispatch.
Forklift Operator Certification
October 2023 to October 2026
Certified Forklift Operator with OSHA training, experienced in safe operation of electric and propane forklifts in warehouse environments.
Additional Information
Core Competencies
• Highly motivated and adaptable professional
• Detail-oriented with strong organizational skills
• Skilled in negotiation during difficult situations
• Able to work effectively under pressure and meet deadlines
• Excellent verbal and written communication skills
• Strong team collaboration and ability to follow instructions Technical Skills
• Proficient in Microsoft Word, Excel, PowerPoint, and Windows ME
• Experienced in 10-key data entry by touch
• Skilled in microfilming and document management
• PBX operation and cash handling expertise
• Numeric filing and AS/400 system experience
• Quality assurance and final testing processes
• Experienced with Xerox copier machines (models 8550, 6000, 600)
• Multi-tasking abilities including mortgage sorting and scanning
• Familiar with Baker Hill and Laser Pro Document Systems
Contact this candidate