Customer Service Representative
Resume:
Mark Turner
***** ******** **. ****, ** *****
*******@*****.***
Computer Experience
Adobe Illustrator, Adobe Premiere, Adobe Photoshop, Adobe Dreamweaver, Adobe Acrobat, Microsoft Office, Windows, Salesforce.
Proficient in setting up websites from scratch. Can set up star networks. (DHCP & Static IP)
Work History
10/2023 – 10/2024 – Customer Service Representative Provided order timing on shipments of parts from warehouse to customer Provided needed documents for computer parts to companies. Heilind Electronics Austin TX
4/2019-3/2023 – Project Coordinator
Created power coordination reports for small cellular sites. Determined where new small cellular sites would be placed. Managed daily tasks of employees
KGI Wireless Austin, TX
8/2011 – 1/2019 – Resolutions Agent
Solved over the phone customer service related issues for billing, IT, and general support, also took many escalated calls as a “Senior Agent” Also resolved issues over e-mail support.
Homeaway.com Austin, TX
8/2008 -- 8/2011 -- Customer Service Representative Solved over the phone customer service related issues for billing, IT, and general support
AT&T Austin, TX
Education
Peter Johansen High School. Graduate – Modesto, CA Modesto Junior College – course work for Computer Graphics A.A.
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