Customer Service Technical Support

Mariah Ella Fe R. Cañ a

Zone * Bagong Sirang, Sta. Lucia, Magarao, Camarines Sur, Philippines +63-963-***-**** /

+63-954-***-**** **************@*****.*** September 11, 1996 Friendly, extremely motivated and passionate in whatever I choose to do. Detail oriented and experienced customer service representative. A multi-tasker who excels and has a strong interpersonal and communication skills towards achieving company goals and customer satisfaction. Work Experience

Flight Reservation Agent PROBE CX (Formerly STELLAR) 2023-2024 Ensuring that all customer enquiries are answered in a prompt and professional manner. Maintaining accurate customer records.

Escalating more complex customer enquiries to relevant channels. Technical Support QUANTRICS ENTERPRISES INC. January, 2023 Documenting and distributing clear, concise and appropriate technical support material to customers as required.

Liaising with other internal areas to provide answers for customers. Using on-line systems to access data and answer customer queries within predetermined services times. Card Support Specialist SUTHERLAND GLOBAL SERVICES 2021- 2022

Address customer service inquiries in a timely and accurate fashion. Giving accurate information, troubleshoot issues and resolve complaints. Collected customer feedback and made process changes to exceed customer satisfaction goals. Answer and direct 40+ calls daily, with goals including retail orders and payment issues. Skills & Abilities Education

· Critical Thinking

· Problem Solving

· Excellent interpersonal and

communication skills

· Poised under pressure Humanities & Social Sciences

· Relationship Building Antonia Vargas School

· Leadership Foundation (AVSSFI) Inc.

· Professionalism and work ethics (2020-2021)

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