Customer Service Administrative Assistant
Resume:
Shawntae Hill
Las Vegas NV 89136
************@*****.***
I am seeking an Administrative Assistant/Customer Service position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills. I would like to be a team player and work with a company where my skills can be implemented and enhanced.
WORK EXPERIENCE
Customer Service Rep
AT&T – March 2020 to October 2021
Maintain adherence to all company protocols
Maintain strong computer skills
Ordering new devices, replacing devices and phone accessories
Work in a team environment of more than 10 people
Maintained outstanding communication while speaking with customers and staff
Scheduling Coordinator
The Closing Exchange – June 2019 to December 2019
Serve as a liaison for staff and clients, recruited Notaries to service clients loan document signings
Handle heavy outbound/Inbound calls
Schedule Notaries for processing loan document signing
Conducted Credentialing of all Notaries within the companies database
Member Services Rep
SCAN Health Plan - Long Beach, CA - January 2015 to July 2015
Provided stellar customer support on a day to day basis via telephone and/or email.
Handled large call volume, while providing excellent customer service to clients within the healthcare, insurance and pharmaceutical industries.
Demonstrated extensive knowledge of Medicare benefits, including Fee for Service Medicare and Medicare Advantage Plans.
Completed contract forms, prepared change of address records, or issued service discontinuance forms, using computers.
Member Services Rep
AAA Southern California - August 2012 to January 2015
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
ADDITIONAL INFORMATION
Skills:
Proficient in Microsoft Office (Intermediate knowledge in Word, Excel, PowerPoint, Outlook, Windows, 10 Key by touch (2,000 keystrokes), Type 45 wpm, E-FAX, Filing, TTY, VCO, HCO calls, PBX, Multi-Line phone systems,
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