IT Analyst

INEKA SMITH

Los Angeles, CA ***** 323-***-**** **************@*****.***

Www.Linkedin/in/inekasmith

Professional Summary

Detail-oriented IT Support Specialist and cybersecurity professional with 20+ years of experience supporting federal healthcare systems and diverse organizations. Adept at troubleshooting hardware, software, and network issues, managing IT assets, and delivering exceptional support in fast-paced, remote-first environments. Strong communicator with a passion for learning, process improvement, and cross-functional collaboration.

Core Skills

IT Support & Troubleshooting (Windows, macOS, Linux)

ITSM Tools (Jira Service Management, Remedy)

Hardware & Software Deployment

User Account Management (Google Workspace, Microsoft 365)

Documentation (Notion, Confluence, Knowledge Base)

Security & Compliance (HIPAA, DoD, FDA)

Scripting & Automation

Customer Service & Communication

Remote Support

Inventory & Asset Management

Professional Experience

Department of Veterans Affairs

Medical Technician / IT Support Assistant

Los Angeles, CA Jul 2006 – Present

Provide timely IT support for internal staff, resolving tickets related to hardware, software, and network issues using ITSM platforms.

Troubleshoot and resolve issues with operating systems, applications, and peripherals.

Deploy and configure new IT equipment and software for end users.

Manage user accounts and permissions in cloud-based environments.

Maintain IT equipment inventory, coordinate hardware upgrades, and track assets.

Support onboarding/offboarding processes, ensuring device and access provisioning.

Create and update internal documentation, user guides, and troubleshooting procedures.

Collaborate with cross-functional teams to optimize workflows and ensure SLA compliance.

Implement security best practices and support compliance initiatives.

Freelance PC Technician

IT Support Specialist (Part-Time)

Los Angeles, CA Dec 2002 – Jul 2022

Delivered remote and onsite technical support for clients, resolving hardware, software, and security issues.

Installed and configured firewalls, antivirus, and endpoint protection solutions.

Built and upgraded custom PC systems, managed device inventories, and performed troubleshooting.

Developed static HTML sites and provided training on security best practices.

American Red Cross

Senior Medical Technician

Pomona, CA Jun 2002 – May 2005

Oversaw digital blood tracking systems, ensuring data accuracy and regulatory compliance.

Maintained QA logs and performed routine equipment maintenance.

Developed Excel-based tracking systems for FDA compliance.

Specialty Laboratories

Laboratory Technician

Valencia, CA Mar 1999 – Jun 2002

Executed lab hardware maintenance and troubleshooting.

Supported IT operations and maintained data integrity.

U.S. Army

Record Telecommunications Operator-Maintainer (MOS 74C)

Fort Bragg, NC Jan 1997 – May 1999

Operated and maintained secure telecom systems.

Supported IT operations and ensured data security.

Held Secret Security Clearance.

Education

Cybersecurity Certificate, UCLA, Los Angeles, 2025

B.S. in Business Administration – Computer Information Systems, California State University, Dominguez Hills, 2009

Certificate in Computer Networking, Computer Education Institute, Los Angeles, 2001

High School Diploma, Central High School, Los Angeles, 1993

Certifications

Secret Security Clearance (since 1998)

CompTIA A+ (Core 2001)

Professional Development

Data Analytics Certificate, VA University Online, 2023–2024

Automated clinical workflows, boosting input efficiency by 80%

Developed Excel tools for specimen tracking

Managed PC upgrades and Windows 10 migration

Resolved user issues with ITSM, ensuring SLA compliance

Technical Proficiencies

Operating Systems: Windows, macOS, Linux

ITSM Tools: Jira Service Management, Remedy

Cloud Platforms: Google Workspace, Microsoft 365

Documentation: Notion, Confluence

Security: Firewalls, Antivirus, Endpoint Protection

Scripting: Automation for workflow optimization

Additional Information

Experience supporting remote and hybrid teams

Strong interpersonal and communication skills

Proactive in identifying and resolving recurring IT issues

Collaborative team player with a focus on continuous improvement

Contact this candidate