Front Desk It Support

Tafadzwa Tracey Taruvinga

+263-***-***-*** **************@*****.*** linkedin.com/in/tafadzwa-tracey-taruvinga-1507731b3 Objectives

Dedicated multilingual professional with a Bachelor’s Degree in Computer Science and Technology, complemented by Google IT Support and Cybersecurity Certificates. I bring a strong foundation in IT support, cybersecurity, programming, and cross-cultural communication, along with proven experience in translation and administration. I am seeking a challenging position in a dynamic organisation where I can leverage my technical expertise, problem-solving abilities, and language skills to contribute to digital transformation, security and organisational growth. Experience

Translator & Personal Assistant TINCI Lithium Zimbabwe – Zimbabwe [ June 2024 – Present]

Provide precise interpretation (Chinese - English) during technical meetings and site inspections, ensuring clear communication between Chinese supervisors and Zimbabwean staff.

Coordinated the preparation and submission of critical legal and compliance documents (ZIMRA, NSSA, ZIDA), supporting the company’s regulatory requirements and legal standing.

Assisted senior management with daily operations and scheduling, including transportation, document delivery, and field communication.

Sales & Marketing Administrator Afr Buffalo Private Limited – Gweru, Zimbabwe [Feb 2024-May 2024]

Acted as the primary Chinese-English interpreter for business discussions, client negotiations, and supplier meetings, strengthening client relationships and trust.

Managed Sinotruk spare parts listings and updates on WordPress and e-commerce platforms, boosting product visibility and streamlining online sales operations.

Provided hands-on support in creating marketing content and assisted with customer queries, improving engagement with both local and Chinese clients. Chinese Translator TINCI Lithium Zimbabwe – Harare, Zimbabwe [Nov 2023 – Jan 2024]

Translated daily work instructions, safety protocols, and technical documents for cross- functional teams, reducing communication errors and improving workplace efficiency.

Supported Chinese management in meetings and operations, ensuring cultural and language alignment across departments.

Assisted with on-boarding new local employees by translating training materials and providing interpretation during orientation, helping new hires adapt quickly to company standards and procedures.

Store Assistant - Till Operator Choppies Zimbabwe – Harare, Zimbabwe [Aug 2023 – Oct 2023]

Managed POS operations, processed transactions with speed and accuracy, and resolved customer issues to maintain a high level of satisfaction.

Assisted in stock audits and shelf arrangement, helping maintain a clean, organized, and well- stocked retail environment.

Served customers from diverse backgrounds, demonstrating adaptability and excellent interpersonal skills in a high-paced setting.

Education

Bachelor’s Degree in Computer Science and Technology at Ocean University of China equivalent to Bachelor’s of Science Degree in Information and Technology in Zimbabwe [GPA : 3.74/4]

Focus: Web Development, Data Engineering, Programming, Computer Network, Software Testing, Operating system, Digital Image Processing, Machine Learning, Data System, Network and Information, Image Data Analysis and User Interface Technology Certificates

Google IT Support Specialization – United Latino Students Association / Coursera Issued: Jul 2025 Credential ID: N7QTHGS8F7BD

Gained practical knowledge in:

Troubleshooting & customer support

Operating systems (Windows, Linux)

Networking basics

System administration

Security best practices

Google Cybersecurity Certificate – Coursera

Issued: Aug 2025

Gained foundational knowledge in:

Network security, cryptography, and incident response

SIEM tools and intrusion detection systems

Digital forensics and investigation basics

Risk management and security frameworks

Tools of the trade (SQL, Linux, Python)

Github Projects

QR Code Generator (Python): Generates and decodes QR codes and barcodes.

Fertility Rate Visualization (JS/React): Interactive visual analytics using maps and graphs.

Optical Mark Reader (Python): Auto-grading MCQ exams with marked sheets.

Blog Posting App (Java): Java-based blog system for creating and reading posts.

Portfolio Website (Vue): Personal website showcasing skills and projects.

Vuegram (Vue.js): Mini blog platform similar to Instagram.

Photometric Stereo (Python): 3D surface reconstruction from image data. Skills

Programming: Python, Java, JavaScript, Vue, React, C++, HTML and CSS

Tools: Microsoft Office, WordPress, GitHub

Communication: English - Chinese Translation, Technical Writing

IT Support: Troubleshooting, System Setup, Network Basics

Soft Skills: Problem Solving, Team Collaboration, Client Relations Languages

English (Fluent)

Chinese – Mandarin (Professional Working Proficiency)

Shona (Native)

Interests

Teaching children

Exploring technology

Learning Mandarin

Research and documentation

References

Mr. Knowledge Choppies Supervisor +263-***-***-*** Mrs. Mawere +27-65-556-**** *********@*****.**.**

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