Customer Service Representative

Ester Ruiz

Dallas, TX *****

********@*****.*** 214-***-****

Professional Summary

Bilingual customer service and administrative professional with 15+ years of experience across healthcare, finance, and virtual support. Skilled in resolving issues quickly, maintaining strong client relationships, and improving operational efficiency. Skills & Tools

Customer Service & CRM

Conflict Resolution

Recruiting & Onboarding

Payroll & Billing

QuickBooks, MS Office, ATS

Fluent in English & Spanish

Experience

VXI Global Solutions

Customer Service Representative (Aug 2023 – Feb 2025)

● ● - - Handled consistently healthcare met KPIs inquiries and boosted customer satisfaction with precision.

Arise Virtual Solutions, Inc.

Roadside Assistance Representative (May 2022 – May 2023)

● ● - - Supported and Coordinated customers with roadside assistance during the team's vehicle breakdowns. quick service. LiveOps Outsourcing

Remote Customer Service Rep (Aug 2020 – Feb 2022)

● ● - - Resolved and maintained a variety of accurate records of client concerns in CRM tools. remotely. Flores Electrical, Inc.

Administrative Assistant (2017 – 2020)

● - Managed employee records and handled daily office tasks. McPherson Temp Service, Inc.

Office Manager / Recruiter & Payroll Specialist (Apr 1997 – Oct 2010)

● - Recruited talent and managed payroll and client billing. Regional Finance Co

Loan Representative (Mar 1989 – Oct 1995)

● - Processed loan applications and ran credit checks. Education

Sunset High School, Dallas, TX

Mansfield Business College (1 year)

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