Customer Service Sales Associate
Resume:
Raquel Rico
Hard worker ready to work for you.
Madera, CA 93637
************@*****.***
Professional Summary
I have over 20 years of sales and customer service/customer support experience, I have 30 units in early child development. I received awards for Presidents List and Deans list while attending college. I have over 16 years experience with infants and children, I am bilingual in Spanish and English (read/write/ speak), I can file, answer phones, type 60+ wpm, I am CPR/AED/First aide/BLS certified, I can provide professional references.
Work Experience
Cashier/Customer Service
Walgreens Boots Alliance, Inc-Madera, CA
April 2025 to Present
Cashier, customer service, answering phones, transferring calls, money handling, store clean up, stocking, tobacco sales, alcohol sales
Special Education Paraprofessional
Madera Unified School District-Madera, CA
August 2023 to June 2024
• Assisting teachers
• changing diapers
• assisting children
• outdoor play yard supervision,
• meal times,
• Work stations
Jewelry Sales Associate
Macy's-Fresno, CA
February 2022 to May 2023
• Jewelry sales
• Customer service
• Area prep
• Collection on credit accounts
• Opening duties
• Closing duties
• Cashier
• Money handling
Teacher Assistant/Bus Driver
New Life Discovery Center-Fresno, CA
May 2022 to March 2023
• Bus driver
• Teacher assistant
• Outdoor supervision
• Meal time prep and supervision
• Diaper changes
• Play stations
Fine Jewelry Sales Associate
JCPenney-Fresno, CA
August 2019 to March 2022
• Consistently exceeded sales targets
• Collection on credit accounts
• Developed and maintained strong relationships with key clients,
• Provided exceptional customer service by promptly addressing inquiries and resolving issues
• Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
• Identified upsell and cross-sell opportunities within existing client base Optical department
Walmart-Madera, CA
August 2014 to April 2019
• assisted in the selection of eyeglass frames
• lab tech lense cutting and tinting
• eyeglass fittings
• eyeglass sales
• lense upgrades
• frame fittings
• Created compelling sales presentations, proposals, and marketing collateral to effectively communicate product features and benefits
• Provided exceptional customer service by promptly addressing inquiries and resolving issues,
• Conducted product demonstrations and effectively communicated the value proposition to potential customers,
• Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
• Demonstrated expertise on product features/advantages/benefits during client interactions
• Identified upsell and cross-sell opportunities within existing client base, Jewelry Sales Associate
Crescent Jewelers-Fresno, CA
January 1999 to June 2002
• Provided exceptional customer service by assisting customers in the selection and purchase of jewelry items
• Demonstrated extensive knowledge of different types of jewelry, including diamonds, gemstones, and precious metals
• Built strong relationships with customers to understand their preferences and needs, resulting in increased sales
• Achieved consistently high sales targets by effectively upselling and cross-selling complementary jewelry pieces
• Collaborated with team members to create visually appealing displays that showcased the latest jewelry collections
• Assisted in inventory management by conducting regular stock checks and accurately updating product records
• Collection on credit accounts
• Handled cash transactions and processed credit card payments using a point-of-sale (POS) system with precision
• Provided after-sales support by coordinating repairs or adjustments for customers' purchased jewelry items
• Maintained a clean and organized work environment to enhance the overall shopping experience for customers
• Utilized persuasive communication skills to highlight the unique features of each piece of jewelry
• Consistently met or exceeded monthly sales quotas through proactive selling strategies
• Demonstrated expertise in providing accurate information about gemstone quality, cut, clarity, color, carat weight
• Suggested suitable add-on purchases such as matching earrings or bracelets during customer interactions
• Developed a loyal client base through personalized follow-up communications via phone calls or emails
• Assisted in visual merchandising activities such as arranging window displays to attract potential customers
• Increased average transaction value by promoting higher-priced jewelry items and luxury collections Education
Early Childhood Education (Some college)
Madera community college-Madera, CA
March 2017 to October 2020
General Education/Office Skills (GED)
Job Corps-San Jose, CA
1999 to 2000
Skills
• Office experience
• Experience with children
• Negotiation
• Team development
• Filing
• Curriculum development
• Complaint handling
• Order Picking
• Optics
• Grocery store
• POS
• Contracts
• Heavy lifting
• Open-mindedness (10+ years)
• Event marketing (10+ years)
• Telemarketing
• Caregiving
• Serving
• Pricing (10+ years)
• Teaching
• Conflict management
• Hospitality
• Clerical experience
• Organizational Skills
• Telecommunication
• Door-to-door
• Typing (10+ years)
• Cooking
• Attention to detail
• Childcare
• Analysis skills
• Territory management
• Tax experience
• Math
• Pet grooming (5 years)
• Resident's rights
• Word processing
• Administrative experience (5 years)
• Team management
• Dayforce
• Accounts payable
• Preschool experience
• Google Docs
• High-end sales
• PeopleSoft
• Early Childhood Education
• Store management
• Loss prevention
• Writing skills
• Mobile devices
• Load & unload
• Experience Working With Students
• Retail sales
• Automotive sales
• Sales (10+ years)
• Computer literacy (10+ years)
• Data entry
• Physical education
• Fixture installation
• Swimming (10+ years)
• Pediatric emergency medicine
• Lending
• Records management
• Customer service
• Special Education
• Sales
• Time management (10+ years)
• Hair styling (5 years)
• Theater (5 years)
• Acting (5 years)
• Public speaking
• Sales management
• School experience
• Phone etiquette
• Merchandising
• Wireless sales
• Finance
• Microsoft Word (10+ years)
• Account management (10+ years)
• Equine experience
• Dispatching (10+ years)
• Supervising experience
• Presentation skills
• Adult learning
• Gymnastics
• Restaurant experience
• Logistics
• Data manipulation
• Training & development
• Communication skills
• Delivery Driver Experience
• Animal handling (10+ years)
• Bilingual
• Sales experience within retail (10+ years)
• Direct sales
• Guest services
• iOS
• Infant care
• Data collection
• Shift management
• Courier
• Prospecting
• Pediatric first aid
• Critical thinking (10+ years)
• Planograms
• Customer service, customer support (10+ years)
• Product demos
• Microsoft Office
• Mobile applications
• Sales support
• Toddler Care
• Call center
• Pet sitting
• Working with people with developmental disabilities
• Salesforce
• Special Needs
• Leadership
• Recruiting
• Hotel experience
• Lesson planning
• Multitasking (10+ years)
• Childhood development
• Purchasing
• Order entry
• Business development
• Animal welfare
• Manufacturing
• Integrity
• Dog walking
• Patient monitoring
• Cold calling
• Outside sales
• Pet care (10+ years)
• Help desk
• Financial services
• Technical sales
• Public health
• Accounting and finance experience
• Microsoft Outlook
• Residential cleaning
• Classroom Experience
• 10 key typing
Languages
• Spanish - Fluent
• English - Fluent
Awards
Deans list
September 2020
Presidents List
March 2020
Deans list
March 2020
Certifications and Licenses
CDL
June 2021 to November 2025
BLS Certification
First Aid Certification
AED Certification
CPR Certification
Driver's License
Contact this candidate