Customer Service Problem Solving
Resume:
MARDEN CHARLES
Phone: 971-***-**** Email: *******@*****.***
Address: *** ***** **, ****** ****, OR 97045
Summary of Qualifications
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication and problem solving skills. Adept at providing exemplary customer service, coaching and mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing business performance. Currently seeking a position which will utilize all skills, abilities and areas of expertise as follows: Customer Service Product Installation Machine Operation Team Collaboration Equipment Maintenance Chemical Technician Performance Improvement Record/File Maintenance Hydraulic Installation Problem Solving Sales Techniques/Strategies Cabling/Wiring Core Competencies
Responding to customer inquiries and resolving all problems while ensuring excellent customer service through fast and quality product development, installations and delivery.
Nurturing relationships with supervisors, coworkers and other business professionals.
Sharing ideas on product design and tool improvements to meet and exceed all targeted business objectives while creating innovative strategies to increase production.
Addressing and shipping merchandise, receiving and recording incoming items, and arranging for the transportation of various items and products.
Training and coaching new employees to improve their performance and productivity levels.
Highly motivated, quick learner and committed team player with a strong work ethic.
Performing scheduled/unscheduled maintenance, inspections and servicing in accordance with specific technical manuals, service bulletins and technical data.
Enforcing company safety/standard operating procedures (SOP) while supervising and instructing staff.
Inspecting complete systems and individual components for wear, serviceability, corrosion and cleanliness. Removing, replacing and repairing components/subsystems as needed.
Generating daily/weekly status reports on work orders, maintaining inventory logs and directing routine maintenance activities.
Consistently recognized, top-performing professional with a unique skill-set and perspective that only experience can teach.
MARDEN CHARLES
Phone: 971-***-**** Email: *******@*****.***
Address: 122 Belle Ct, Oregon City, OR 97045
Work Experience
WGN STAR, Hillsboro, OR - Field Service Engineer (March 2024 - May 2025) US Metals, Sandy, OR - Electrical Technician/Assembler (November 2022 - March 2024) LAM Research, Tualatin, OR - Manufacturing Technician (January 2021 - November 2022) Therm-Tec, Sherwood, OR - Electrical/Mechanical Technician (November 2019 - January 2021) Peterson, Eugene, OR - Assembly Technician II (July 2018 - April 2019) LAM Research, Tualatin, OR - Manufacturing Technician (January 2016 - June 2018) References
Amy Gray - Personal friend.
Sandy, OR
Gavin Ceballos - Co-worker at WGN Star.
Estacada, OR
Aaron Buchanan - Former supervisor.
Colton, OR
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