Customer Service Administrative Assistant

Stephanie Brodahl

*** **** ******** ****** #** Hermiston, OR 97838 458-***-**** *******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with medical billing, front desk, healthcare industry, and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Effective problem solver, able to assess situations and identify solutions.

Accustomed to working in fast-paced hospital environment.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 40 WPM.

KEY QUALIFICATIONS

Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2025

WORK EXPERIENCE

Good Shepherd Medical Hospital – Hermiston, OR 10/2023 – Present

Volunteer Front Desk Associate (11/2024 – Present)

Serve as initial point of contact, greet patients, and maintain a warm and welcoming atmosphere.

Enter patient demographic information into computer.

Ensure strict adherence to security and confidentiality guidelines as outlined in HIPAA.

Volunteer Medical Billing Associate (10/2023 – 11/2024)

Handled patient records of treatment and prepared information to be sent to insurance companies by direct mail for payment and reimbursements to hospital establishment.

Distributed mail, reviewed bills, and equipped envelopes for the mailing of documents to insurance companies.

Maintained confidentiality regarding patient care information and chart contents.

The Home Depot – Hermiston, OR 02/2020 – 07/2020

Garden Center Sales Associate / Customer Service – Retail

Answering customer inquiry phone calls and watered indoor and outdoor plants.

Provided excellent customer service with active listening to determine customer needs.

Interacted with customers, located product inventory, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and stocked and organized merchandise.

Worked as part of a team and interacted with diverse customers and staff members.

American Trust Cash Advance – Cleveland, TN 03/2018 – 11/2019

Customer Service Representative

Processed pay day loans, title loans, personal loans and counted registers and safe.

Documented on paper for daily activity logs and entered information in system.

Followed policies as they related to customer confidentiality.

Used MS Office Applications.

ADDITIONAL EXPERIENCE

Schnucks Bakery Warehouse – St. Louis, MO Cake Icer 08/2016 – 11/2016

Passavant Area Hospital – Jacksonville, IL Laundry Attendant – PRN 09/2014 – 09/2015

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