Data Entry Customer Service
Resume:
Hello,
I’m Emily Simion
Forney, TX
*******@*****.***
Skills
Dental Assisting, Dentrix, Digital X-rays, Panoramic X-rays, Microsoft Office, Google Suite, Salesforce, CRMs, MicroSIP, Nice CXone, Five9, reporting and documentation, customer service, data entry, communication, organization, detail oriented, proprietary insurance systems, equestrian safety
Experience
September 2024 - PRESENT
Harlow Payments, Heath, TX - Lead Generation Specialist
● Make 700+ outbound calls daily to business owners nationwide, helping them eliminate credit card processing fees
● Help customers seamlessly transition from their current Point of Sales System and offer them better processing solutions
● Memorize scripts as well as several rebuttal sheets
● Build rapport with business owners across the country and collect appropriate information for a more tailored package
● Consistently a top producer
February 2025 - March 2025
Starkids Pediatric Dentistry, Dallas, TX - Dental Assistant (Externship)
● Assisted Dentist and Dental Hygienists chairside
● Sterilized instruments and setup dental trays
● Wiped down rooms appropriately to make ready for next patient
● Took digital FMX and panoramic x-rays
● Charted patient procedures using Dentrix
● Ensured patient was comfortable and prepped for dentist
● Assessed patients body language and acted accordingly to meet their needs October 2022 - August 2024
Outsource marketing, Inc., Arlington Heights, IL - Marketing Surveyor
● Memorized numerous scripts
● Made high-volume outbound calls to registered voters and business customers across the country
● Verified entity information
● Conducted surveys
2
● Recorded and input responses in client database
● Employed communication tactics to keep call recipients on the phone September 2023 - April 2024
Outsource Marketing, Inc., Arlington Heights, IL - Enrollment Advisor
● Made high-volume outbound calls to both students and potential learners
● Conducted quality Discovery Calls and recommended appropriate career programs
● Oversaw application and enrollment process
● Reviewed Letter of Recommendations, resumes, and Statements of Intent
● Facilitated financial assistance
● Followed up before and after enrollment (served as main point of contact) to ensure student success
● Utilized interpersonal skills to diffuse students experiencing high emotions during application and enrollment process
April 2019 - June 2022
Seven Seas Investments, LLC, Phoenix, AZ - Administrative Assistant
● Provided administrative support to a top-producing agent team in the areas of health, short and long-term disability, and life insurance
● Managed the team’s calendars and coordinated weekly meetings
● Utilized an auto-dialer and scheduled sales appointments
● Made follow-up calls with prospective clients
● Data entry of sensitive client information in company applications and insurance carrier systems
March 2016 - February 2022
Stetson Hills Ranch, Phoenix, AZ - Equestrian Riding Instructor
● Instructed all ages in the discipline of Western riding for leisure and competitive settings
● Assisted ranch owner with horse care and daily chores
● Communicated with parents regarding student goals and progress
● Coordinated ranch events and logistics for offsite competitions Education
January 2025 - March 2025
Dallas Dental Assistant School, Mesquite, TX - Registered Dental Assistant May 2022 - May 2024
Charis Bible College, Woodland Park, CO - Divinity & Arts, Leadership Graduated June 2021
Lighthouse Christian Academy, Phoenix, AZ - Highschool Diploma 3
Awards
Honors Diploma, 4.0 GPA
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