Customer Service Store Associate

Nicole McBreairty

Brooksville, FL *****

*****************@*****.***

+1-941-***-****

Professional Summary

Recently moved to Hernando County from South Florida. I have twenty years administrative experience. I am looking to start immediately with a welcoming team I can learn and grow with. I have leadership experience but I am a team player. I have a strong work ethic and very reliable. Authorized to work in the US for any employer.

Work Experience

Store Associate/Cashier

Speedway/7-ELEVEN-Brooksville, FL

April 2025 to Present

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked

• Processed customer transactions accurately and efficiently using the point-of-sale system

• Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks

• Resolved customer complaints or concerns promptly and effectively to ensure customer satisfaction

• Assisted in setting up promotional displays or signage to attract customers' attention to new products or special offers

• Trained new hires on store procedures, product knowledge, and customer service standards

• Developed strong relationships with repeat customers through personalized interactions leading to increased loyalty

• Maintained accurate cash register drawer balancing at the end of each shift without any discrepancies Dental Business Assistant

Akel Dental-Weeki Wachee, FL

September 2024 to December 2024

• Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor

• Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement

• Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information

• Coordinated patient flow by efficiently managing appointment schedule and minimizing wait times

• Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere in the reception area

• Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis

• Scheduled follow-up appointments for patients as per dentist's recommendations to ensure continuity of care

• Collaborated with dental hygienists and assistants to optimize workflow efficiency and maintain smooth clinic operations

• Implemented electronic medical record system, resulting in improved accuracy of patient data management and streamlined documentation processes Preschool Teacher

O2B Kids-Odessa, FL

December 2023 to April 2024

• Developed and implemented age-appropriate lesson plans for preschool students, fostering their cognitive, social, and emotional development

• Created a stimulating learning environment that encouraged curiosity, exploration, and creativity among students

• Utilized various teaching methods such as storytelling, hands-on activities, and group projects to engage students in the learning process

• Implemented behavior management strategies to promote positive classroom behavior and create a safe and inclusive learning environment

• Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had

• Assessed student progress through observation, informal assessments, and formal evaluations to identify areas of improvement

• Encouraged physical activity through structured outdoor playtime activities that promoted gross motor skills development

• Established positive relationships with colleagues through effective communication, collaboration, and teamwork

• Supported the social-emotional development of students by teaching conflict resolution skills, empathy, and emotional regulation strategies

• Incorporated art activities into the curriculum to foster creativity and self-expression among students Office Manager

Monticciolo Family & Sedation Dentistry-Spring Hill, FL October 2023 to December 2023

In charge of morning Huddle, review and submit employees time cards for payroll, create Dr.’s schedule, keep track of production, train new office staff, process payments, review treatment plans with patients, break down operatories, operations management, process refund requests, answer phones, go over billing questions with patients, order supplies, clean the office, schedule patients, confirm appointments, run reports for case acceptance and suspended credits, attend manager meetings, have one on one meetings with the Dr. to go over his schedule and production, obtain insurance breakdowns and eligibility, data entry, cash balancing for end of day, work the claims audit report and Ada code corrections, submit pre authorizations

Office Manager

Urgent Dental Care-Bradenton, FL

November 2022 to February 2023

Process payroll report, production report, doctor payroll, order supplies, answer phones, operational manager, make sure all functions of the office are running smoothly, work closely with upper management regarding decisions on how to market the dental office, balance end of day, interview new hires

Patient Service Representative Team Lead

MCR Health-Bradenton, FL

November 2021 to May 2022

Over see all PSR functions, review and correct any clerical and billing errors, schedule appointments, check in/out patients, verify insurance eligibility and benefits, obtain fee schedules, build new patient accounts, create new insurance files, collect patient payment, balance end of day report, review and correct all good faith estimates, make sure office team is following guidelines and implementing them properly, keep track of errors and coach/train PSR’s, audit accounts and write off adjustments. Insurance Coordinator/Operations Manager

Manatee Advanced Dentistry-Bradenton, FL

February 2021 to August 2021

Answer phones, check in/out patients, schedule appointments, verify insurance eligibility and benefits, collect patient payment and insurance payment, balance end of day report, sanitize dental tools and equipment, breakdown and set up operatories for various treatment, assist dentist when needed, order office supplies, day start/day end check list daily with team, run suction lines weekly, change suction traps weekly, change main suction trap monthly, make sure equipment is functioning properly if not call manufacturer to come out to fix/maintenance, restock operatories, make sure office is clean and operating properly, open dental and modento software, siric machine and ct scan experienced Dental Receptionist/Office Manager

Mint Dental-Bradenton, FL

May 2019 to December 2020

Answer multiline phone, check in and out patients, update patient paperwork, verify insurance eligibility and benefits, verify claim status, go over treatment plans with patients, process payments, schedule appointments, confirm appointments, balance deposit day sheets, run aged balance reports and recall reports, create payment arrangements.

Lead Associate Processor / Quality Assurance

DXC Technology-Sarasota, FL

January 2017 to February 2019

Review all processing transactions for errors, upload errors to QMO database, work alongside manager to review errors, run audit reports and month end external error reports and submit to management, work in DPC processing department sorting, scanning and filing incoming mail, process renewals and new business, endorse policies for all changes requested by the underwriter, process revised audits, void audits, mandate the pending endorsement spreadsheet, mandate service standard reports, create weekly service standard and quality reports, review and issue policies, cancel/non- renew and reinstate policies, peer quality review, rescind notice of cancellations, reset mailing dates for notice of cancellations, utilize state bureau sites and NCCI to verify proof of insurance and experience modifications as well as merit credits/debits, prioritize tasks given each day, assign tasks to processors, take part in team meetings, correspond with underwriters regarding policy information, maintain processing guideline manual.

Underwriting Assistant / Associate Processor

Sunz Insurance Solutions-Bradenton, FL

January 2015 to November 2016

Answer multi line phone, Bind/Term insurance policies, produce and issue retro certificates of insurance, add class codes, update clients and insureds information, process waivers, alternate employer endorsements, create and produce 3111's, proof of coverage letters and provide customer service, respond and sort outlook emails, process insureds requests, scan/fax/email insurance documents, multitasking and organizational skills.

Front Desk Receptionist

Gynecology and Obstetrics-Hartford, CT

May 2013 to July 2014

Schedule appointments, greet patients in/out, Process payments, verify insurance eligibility, Process patient paperwork, Customer Service, multitasking and organizational skills. Dental Receptionist/Treatment Coordinator

Dr. Bencivengo DMD-Bristol, CT

January 2013 to May 2013

Answer phones, Schedule/Confirm appointments, greet patients in/out, Process payments, verify insurance eligibility/benefits, Process treatment plans, develop payment arrangements, Pre-authorize treatment plans, multitasking and organizational skills. Dental Receptionist/Treatment Coordinator

Southington Dental Associates-Southington, CT

November 2010 to January 2013

Answer phones, pull/file/archive patient charts, Schedule/Confirm appointments, Review charts for update, Check in/out patients, Billing/Collections, verify insurance eligibility/benefits, Balance end of day deposit/production, Customer Service, go over treatment plans, multitasking and organizational skills. Billing Specialist

The Hartford Insurance Company-Southington, CT

February 2008 to August 2010

Answer phones, Review Billing with Customer Service, Process Paperwork, Responsible for incoming faxes, Collections, Review with customers their letters of cancellation, multitasking and organizational skills.

Preschool Teacher

Ballestrini's Child Care Centers-Waterford, CT

January 1996 to February 2008

Supervise children of all ages, maintain ratio of children, teach curriculum, sanitize entire building and maintain safety protocols, CPR certification, participate in team meetings and training, play and teach children, go on field trips and supervise activities with children of all ages, teach children responsibility, respect and kindness, teach children how to handle their emotions, change diapers, set up cots and participate in nap time, help children get comfortable to sleep, became certified in early childhood development

Education

Three Rivers Community College

September 2004 to December 2004

High School Diploma

Southington High School-Southington, CT

Skills

• Microsoft Word

• Medical records

• Siric machine

• Recruiting

• Customer service

• Strong communication skills

• Communication skills

• Documentation review

• Dental office experience

• Dental terminology

• Supervising experience

• Accounting

• Dental receptionist

• Account management

• Training & development

• Practice management

• Leadership

• Eaglesoft

• Balance sheet reconciliation

• Office manager experience

• Outpatient

• Medical Scheduling

• Dentrix

• Infection Control Training

• Works efficiently under demanding situations

• Multi-line Phone Systems

• Accounts Receivable

• State Bureau Sites to verify proof of insurance and experience modifications as well as merit credits/ debits

• Medical Imaging

• Typing

• Quality control

• Computer skills

• Point in Production environment

• Driving

• Filing

• Microsoft Outlook

• QuickBooks

• Computer literacy

• Hospitality

• Sales

• Preschool teacher

• Office management

• Time management

• Self-motivated

• Organizational skills

• Marketing

• Administrative experience

• Medical office management

• PowerPoint

• Assistant manager experience

• POS

• Childcare

• English

• Order entry

• Phone etiquette

• Microsoft Excel

• Serving

• Quality Assurance

• Dental Assisting

• Office experience

• Medical collection

• Insurance Verification

• Ability to multi-task

• Debits & credits

• ICD-10

• Payroll

• Hotel experience

• Microsoft Office

• Clerical Experience

• Bartending

• Phone Etiquette

• EMR systems

• Open Dental

• Research

• Food safety

• HIPAA

• Teachers aid

• Front desk

• Guest services

• Clerical experience

• Outlook

• Computer literate: Excel

• Medical Records

• Laboratory Experience

• Cash handling

• Accounts receivable

• Restaurant experience

• Medical office experience

• Patient service

• Cash register

• CT scan

• Medical Billing

• Social media management

• Food service

• Windows

• Modento

• Classroom experience

• Account reconciliation

• E-certs

• Chairside Assisting

• Office Management

• Staff training (10+ years)

• Medical terminology

• well organized

• Quality assurance

• Medical Office Experience

• Teaching

• Management

• Early childhood education

• Operations management

• Business development

• Bookkeeping

Certifications and Licenses

TIPS

Driver's License

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