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Housekeeping

Location:
Pocasset, MA
Posted:
August 24, 2025

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Resume:

Genesis Perez

* *** ***** ***, ********* MA ***** 508-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

I am a dedicated, customer-oriented professional with extensive experience delivering high-quality service in fast-paced environments. I am skilled in managing multiple tasks efficiently while maintaining a positive and welcoming demeanor. I have a proven ability to handle customer inquiries, resolve issues promptly, and ensure a seamless and enjoyable experience. I have strong attention to detail, excellent communication skills, and a commitment to upholding cleanliness and organization standards. I thrive in team settings and consistently contribute to a friendly and professional atmosphere. EDUCATION

M.D.: Medicine, 02/2024

Universidad Autonoma De Santo Domingo - Santo Domingo, Dominican Republic SKILLS

Time management

Customer Service

Problem-solving

Adaptability

Team Collaboration

Communication Skills

WORK HISTORY

HOUSEKEEPING, 05/2019

HOLIDAY INN HOTEL, LUDINGTON, MI

• Handling guest requests or assisting.

• Respond quickly to guest requests for supplies or immediate cleaning.

• Inspect rooms after check-out to ensure vacancy and look for damaged or malfunctioning equipment.

• Assist the housekeeping manager with room oversight.

• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.

• Efficiently completing tasks on time.

SERVER, 06/2019

BIG BOY, LUDINGTON, MI

• Greeted customers, took orders, and answered menu-related questions.

• Handled customer complaints and ensured satisfaction by addressing issues promptly.

• Processed payments accurately using the cash register, handling cash, credit, and debit transactions.

• Ensured the cleanliness and organization of the front counter and customer seating areas.

• Worked closely with kitchen staff to coordinate food preparation and order fulfillment during peak times. HOUSEKEEPING SUPERVISOR, 06/2021

HOLIDAY INN, LUDINGTON MI

• Inspected cleanliness of rooms in designate timeframe and reported any areas needed for repair.

• Created housekeeping, houseman, and inspector boards/schedule for departing and serviced rooms.

• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.

• Efficiently completing tasks on time.

• Refilled hotel room amenities such as drinking glasses and writing supplies.

• Performed detailed VIP inspections for special guest while learning Hyatt luxury guidelines for rooms setup during property walk-throughs

LINE COOK, 07/2021

MACDONALS, LUDINGTON MI

• Prepared various cold dishes, including salads, appetizers, sandwiches, and platters, according to recipes and restaurant standards.

• Arranged and garnished dishes attractively for service, maintaining high visual and quality standards.

• Worked closely with the kitchen team to coordinate with the hot line and expedite service.

• Assisted in training new staff members on cold line processes.

• Reported any issues with ingredients or supplies to the kitchen manager for timely replenishment.

• Managed multiple orders during peak hours without sacrificing quality or presentation. HOUSEKEEPING, 05/2022

HARBOR VIEW HOTEL, EDGARTOWN MA

• Handling guest requests or assisting.

• Respond quickly to guest requests for supplies or immediate cleaning.

• Inspect rooms after check-out to ensure vacancy and look for damaged or malfunctioning equipment.

• Assist the housekeeping manager with room oversight.

• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.

• Efficiently completing tasks on time.

HOUSEKEEPING ROOM INSPECTOR/ SUPERVISOR, 07/2022

HARBOR VIEW HOTEL, EDGARTOWN MA

• Inspected cleanliness of rooms in designate timeframe and reported any areas needed for repair.

• Transformed outdated rooms and replace updated amenities with new soap brands, phone, hangers, and luggage racks.

• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.

• Efficiently completing tasks on time.

• Refilled hotel room amenities such as drinking glasses and writing supplies.

• Performed detailed VIP inspections for special guest while learning Hyatt luxury guidelines for rooms setup during property walk-throughs.

DELY/CASHIER, 07/2022

STOP AND SHOP, VINEYAR HAVEN MA

• Greeted customers, took orders, and answered menu-related questions.

• Handled customer complaints and ensured satisfaction by addressing issues promptly.

• Processed payments accurately using the cash register, handling cash, credit, and debit transactions.

• Ensured the cleanliness and organization of the front counter and customer seating areas.

• Worked closely with kitchen staff to coordinate food preparation and order fulfillment during peak times. SERVER, 07/2022

TIGERHAWKMV, OAK BLUFFS MA

• Greeted customers, took orders, and answered menu-related questions.

• Handled customer complaints and ensured satisfaction by addressing issues promptly.

• Processed payments accurately using the cash register, handling cash, credit, and debit transactions.

• Ensured the cleanliness and organization of the front counter and customer seating areas.

• Worked closely with kitchen staff to coordinate food preparation and order fulfillment during peak time. CUSTOMER SERVICE, 09/2022-2024

MLB, SANTO DOMINGO DR

• Handling guest requests or assisting.

HOUSEKEEPING / ROOM INSPECTOR 07/2024

HARBOR VIEW HOTEL, EDGARTOWN MA

• Inspected cleanliness of rooms in designate timeframe and reported any areas needed for repair.

• Transformed outdated rooms and replace updated amenities with new soap brands, phone, hangers, and luggage racks.

• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.

• Efficiently completing tasks on time.

• Refilled hotel room amenities such as drinking glasses and writing supplies.

• Performed detailed VIP inspections for special guest while learning Hyatt luxury guidelines for rooms setup during property walk-throughs.

SERVER ASSIANTANCE, 07/2024

HARBOR VIEW HOTEL, EDGARTOWN MA

• Anticipate needs

• Communicate with servers

• Reset tables quickly and neatly

• Discreet and respectful

• Support the team

• Have a positive attitude

HOUSEKEEPING, 11/2024-2025

MONTAGE DEER VALLEY, PARK CITY UTAH

• Handling guest requests or assisting.

• Respond quickly to guest requests for supplies or immediate cleaning.

• Inspect rooms after check-out to ensure vacancy and look for damaged or malfunctioning equipment.

• Assist the housekeeping manager with room oversight.

• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.

• Efficiently completing tasks on time.

• Resident and suit station

HOUSEKEEPING SUPERVISOR, 05/2025

HARBOR VIEW HOTEL, EDGARTOWN MA- CURRENT



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