Genesis Perez
* *** ***** ***, ********* MA ***** 508-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
I am a dedicated, customer-oriented professional with extensive experience delivering high-quality service in fast-paced environments. I am skilled in managing multiple tasks efficiently while maintaining a positive and welcoming demeanor. I have a proven ability to handle customer inquiries, resolve issues promptly, and ensure a seamless and enjoyable experience. I have strong attention to detail, excellent communication skills, and a commitment to upholding cleanliness and organization standards. I thrive in team settings and consistently contribute to a friendly and professional atmosphere. EDUCATION
M.D.: Medicine, 02/2024
Universidad Autonoma De Santo Domingo - Santo Domingo, Dominican Republic SKILLS
Time management
Customer Service
Problem-solving
Adaptability
Team Collaboration
Communication Skills
WORK HISTORY
HOUSEKEEPING, 05/2019
HOLIDAY INN HOTEL, LUDINGTON, MI
• Handling guest requests or assisting.
• Respond quickly to guest requests for supplies or immediate cleaning.
• Inspect rooms after check-out to ensure vacancy and look for damaged or malfunctioning equipment.
• Assist the housekeeping manager with room oversight.
• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.
• Efficiently completing tasks on time.
SERVER, 06/2019
BIG BOY, LUDINGTON, MI
• Greeted customers, took orders, and answered menu-related questions.
• Handled customer complaints and ensured satisfaction by addressing issues promptly.
• Processed payments accurately using the cash register, handling cash, credit, and debit transactions.
• Ensured the cleanliness and organization of the front counter and customer seating areas.
• Worked closely with kitchen staff to coordinate food preparation and order fulfillment during peak times. HOUSEKEEPING SUPERVISOR, 06/2021
HOLIDAY INN, LUDINGTON MI
• Inspected cleanliness of rooms in designate timeframe and reported any areas needed for repair.
• Created housekeeping, houseman, and inspector boards/schedule for departing and serviced rooms.
• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.
• Efficiently completing tasks on time.
• Refilled hotel room amenities such as drinking glasses and writing supplies.
• Performed detailed VIP inspections for special guest while learning Hyatt luxury guidelines for rooms setup during property walk-throughs
LINE COOK, 07/2021
MACDONALS, LUDINGTON MI
• Prepared various cold dishes, including salads, appetizers, sandwiches, and platters, according to recipes and restaurant standards.
• Arranged and garnished dishes attractively for service, maintaining high visual and quality standards.
• Worked closely with the kitchen team to coordinate with the hot line and expedite service.
• Assisted in training new staff members on cold line processes.
• Reported any issues with ingredients or supplies to the kitchen manager for timely replenishment.
• Managed multiple orders during peak hours without sacrificing quality or presentation. HOUSEKEEPING, 05/2022
HARBOR VIEW HOTEL, EDGARTOWN MA
• Handling guest requests or assisting.
• Respond quickly to guest requests for supplies or immediate cleaning.
• Inspect rooms after check-out to ensure vacancy and look for damaged or malfunctioning equipment.
• Assist the housekeeping manager with room oversight.
• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.
• Efficiently completing tasks on time.
HOUSEKEEPING ROOM INSPECTOR/ SUPERVISOR, 07/2022
HARBOR VIEW HOTEL, EDGARTOWN MA
• Inspected cleanliness of rooms in designate timeframe and reported any areas needed for repair.
• Transformed outdated rooms and replace updated amenities with new soap brands, phone, hangers, and luggage racks.
• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.
• Efficiently completing tasks on time.
• Refilled hotel room amenities such as drinking glasses and writing supplies.
• Performed detailed VIP inspections for special guest while learning Hyatt luxury guidelines for rooms setup during property walk-throughs.
DELY/CASHIER, 07/2022
STOP AND SHOP, VINEYAR HAVEN MA
• Greeted customers, took orders, and answered menu-related questions.
• Handled customer complaints and ensured satisfaction by addressing issues promptly.
• Processed payments accurately using the cash register, handling cash, credit, and debit transactions.
• Ensured the cleanliness and organization of the front counter and customer seating areas.
• Worked closely with kitchen staff to coordinate food preparation and order fulfillment during peak times. SERVER, 07/2022
TIGERHAWKMV, OAK BLUFFS MA
• Greeted customers, took orders, and answered menu-related questions.
• Handled customer complaints and ensured satisfaction by addressing issues promptly.
• Processed payments accurately using the cash register, handling cash, credit, and debit transactions.
• Ensured the cleanliness and organization of the front counter and customer seating areas.
• Worked closely with kitchen staff to coordinate food preparation and order fulfillment during peak time. CUSTOMER SERVICE, 09/2022-2024
MLB, SANTO DOMINGO DR
• Handling guest requests or assisting.
HOUSEKEEPING / ROOM INSPECTOR 07/2024
HARBOR VIEW HOTEL, EDGARTOWN MA
• Inspected cleanliness of rooms in designate timeframe and reported any areas needed for repair.
• Transformed outdated rooms and replace updated amenities with new soap brands, phone, hangers, and luggage racks.
• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.
• Efficiently completing tasks on time.
• Refilled hotel room amenities such as drinking glasses and writing supplies.
• Performed detailed VIP inspections for special guest while learning Hyatt luxury guidelines for rooms setup during property walk-throughs.
SERVER ASSIANTANCE, 07/2024
HARBOR VIEW HOTEL, EDGARTOWN MA
• Anticipate needs
• Communicate with servers
• Reset tables quickly and neatly
• Discreet and respectful
• Support the team
• Have a positive attitude
HOUSEKEEPING, 11/2024-2025
MONTAGE DEER VALLEY, PARK CITY UTAH
• Handling guest requests or assisting.
• Respond quickly to guest requests for supplies or immediate cleaning.
• Inspect rooms after check-out to ensure vacancy and look for damaged or malfunctioning equipment.
• Assist the housekeeping manager with room oversight.
• Familiarity with safety procedures, handling hazardous materials, or operating cleaning equipment.
• Efficiently completing tasks on time.
• Resident and suit station
HOUSEKEEPING SUPERVISOR, 05/2025
HARBOR VIEW HOTEL, EDGARTOWN MA- CURRENT