Mechanical Engineering Customer Support

EVA OFFEI

Mobile: +1-385-***-**** Address: **** N Pine St. Apt 1, Rolla, MO 65401

Email: **********@*****.*** LinkedIn: https://www.linkedin.com/in/eva-offei- 1222b31b4/

PROFESSIONAL SUMMARY

Engineering Management graduate student with a Mechanical Engineering background and 3+ years of experience in field operations, equipment maintenance, and engineering documentation. Skilled in technical drawings, compliance, root cause analysis, and customer support, with proficiency in SAP, AutoCAD, and Microsoft Office. Strong communicator with proven ability to solve problems, ensure safety, and coordinate projects in fast-paced environments.

EDUCATION

Missouri University of Science and Technology, Rolla, MO Master of Science in Engineering Management Expected Dec 2026 University of Mines and Technology, Tarkwa, Ghana

Bachelor of Science in Mechanical Engineering Oct 2021 RELEVANT EXPERIENCE

Missouri S&T IT Department – Rolla, MO

Technical Support Assistant May 2025 – Present

• Maintained digital asset logs and technical records for IT and AV systems.

• Provided troubleshooting support and reporting, improving system reliability.

• Coordinated equipment relocation and field tracking across multiple departments. Makers Studio – Missouri S&T – Rolla, MO

Workshop Supervisor (Student Assistant) Feb 2025 – Present

• Supervise student-led fabrication and prototyping projects using 3D printing and mechanical equipment.

• Enforce safety compliance and provide technical training on equipment usage.

• Support project success with documentation, field sketches, and reporting. Orica Mining Services – Accra, Ghana

Graduate Engineer (Projects & Maintenance) Sept 2022 – Jul 2024

• Developed and updated SOPs, technical manuals, and engineering reports for mobile and stationary manufacturing units.

• Conducted root cause analysis and recommended corrective actions for equipment failures.

• Assisted in project scheduling, field inspections, and procurement documentation.

• Ensured compliance with safety and operational standards across Africa-based projects.

Rocksure International – Ayanfuri, Ghana

Maintenance Planner Sept 2021 – Aug 2022

• Scheduled preventive maintenance tasks and ensured compliance with technical requirements.

• Collected and analyzed field data to support equipment performance improvements.

• Prepared sketches, reports, and technical documentation for management decisions.

TECHNICAL & FIELD SKILLS

• Field Engineering: Preventive Maintenance, Service Layouts, Inspections, Voltage Drop Calculations

• Documentation & Design: SOPs, Field Sketches, Technical Drawings, Reports, Cost Estimates

• Software: Microsoft Office Suite, SAP, AutoCAD, MS Project

• Compliance & Safety: OSHA, Equipment Safety Training, Risk Assessment, Standards Application

• Professional Skills: Customer Service, Conflict Resolution, Cross-Team Collaboration

ADDITIONAL QUALIFICATIONS

• Strong communication and conflict resolution abilities for customer-facing roles.

• Skilled in planning, scheduling, and managing multiple priorities.

• Experience with field measurements, inspections, and reporting.s

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